Tool or Technology
TT0149

n8n Unlocked

Build Flexible Automations & AI-Powered Workflows

n8n
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand workflow automation and how n8n connects applications, data, APIs, and AI within visual workflows.
  • Explore the fundamentals of triggers, nodes, actions, data mapping, expressions, branching, and workflow execution.
  • Develop awareness of how AI agents and AI processing can be combined with deterministic business logic.
  • Experience practical creation, testing, and refinement of simple multi-step n8n workflows.
  • Recognise responsible practices related to credentials, data access, automation reliability, human approvals, and AI governance.

Technology covered

n8nWorkflow CanvasNodesTriggersExpressionsIF & Switch LogicWebhooksAI Agent NodesApp Integrations

Who should attend

  • Business Analysts & Functional Consultants
  • Automation & Integration Professionals
  • Operations & Process Improvement Teams
  • IT & Application Professionals
  • Digital Transformation Teams
  • Sales & Revenue Operations Professionals
  • Marketing Operations Professionals
  • Customer Service & Support Teams
  • DevOps & Platform Professionals
  • Solution Consultants & Pre-Sales Professionals
  • Developers & Technical Automation Teams
  • Process Owners & Team Leaders

Prerequisites & Participant Readiness

  • Basic computer and internet proficiency
  • Familiarity with common business applications and repetitive workplace processes
  • Basic understanding of business workflows is helpful
  • Familiarity with APIs or JSON is useful but not required for this Awareness programme
  • No previous n8n experience required
  • Programming knowledge is not required for the core 4-hour course

TOC Modules

Concepts
  • Understanding workflow automation and business-process orchestration
  • Understanding n8n as a visual, low-code automation platform
  • Understanding workflows, nodes, connections, triggers, and actions
  • Exploring cloud and self-hosted deployment concepts at an awareness level
  • Identifying repetitive business processes suitable for automation
Practical activities
  • Exploring the n8n workflow canvas
  • Mapping a simple manual process into Trigger → Action steps

Scenarios

Intelligent Customer Request Routing

Customer Request → n8n Trigger → AI Classification → Conditional Routing → Support / CRM Update → Team Notification

Participants build a workflow that receives incoming requests, classifies them using AI, routes them to the appropriate business process, and automatically updates relevant systems, improving response efficiency.

Lead Capture & Automated Follow-Up

New Lead → Webhook / App Trigger → Data Validation → CRM Update → Conditional Assignment → Follow-Up Notification

Participants automate lead capture and routing across connected business applications, reducing manual data entry and improving the speed and consistency of sales follow-up.

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Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.