Tool or Technology
TT0004

Mastering ChatGPT

Advanced AI Workflows, Plugins & Automation

ChatGPT
Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced expertise in using ChatGPT for complex research, analysis, knowledge work, problem solving, and enterprise productivity.
  • Architect reusable AI workflows using advanced prompting, context engineering, files, research, Projects, and specialised assistants.
  • Integrate ChatGPT with Plugins and connected business applications to create efficient cross-application workflows.
  • Design advanced automated and recurring workflows using appropriate ChatGPT capabilities.
  • Apply quality assurance, security, privacy, governance, and human-review practices to enterprise AI usage.

Technology covered

ChatGPTAdvanced Prompt EngineeringChatGPT SearchDeep ResearchFile AnalysisMultimodal AIProjectsCustom GPTsPluginsConnected AppsChatGPT SitesScheduled Tasks & Automation

Who should attend

  • Business & Functional Leaders
  • Digital Transformation Professionals
  • AI & Innovation Teams
  • Business Analysts & Functional Consultants
  • Project & Program Managers
  • Human Resources & Learning Professionals
  • Sales & Business Development Professionals
  • Marketing & Communications Professionals
  • Operations & Process Excellence Professionals
  • Strategy & Research Professionals
  • Product Managers & Product Owners
  • Knowledge Management Professionals
  • Technology & Solution Teams
  • People Managers & Department Heads

Prerequisites & Participant Readiness

  • Familiarity with common workplace applications and digital business processes
  • Basic understanding of Generative AI concepts is beneficial
  • Familiarity with everyday ChatGPT usage is helpful but not mandatory
  • No programming expertise required for the core programme
  • Access to advanced capabilities may depend on organisational permissions and workspace configuration
  • Completion of shorter ChatGPT courses is not required

TOC Modules

Concepts
  • Understanding Generative AI, Large Language Models, and AI assistants
  • Understanding how ChatGPT processes instructions, context, and information
  • Exploring strengths, limitations, hallucinations, and human oversight
  • Identifying appropriate enterprise applications of ChatGPT
Practical activities
  • Exploring key ChatGPT capabilities through workplace examples
  • Identifying high-value AI opportunities within business processes

Scenarios

Enterprise Research & Decision Support

Business Question → Deep Research → Files / Connected Sources → Evidence Analysis → Knowledge Synthesis → Recommendation → Executive Brief

Participants create an advanced ChatGPT workflow that combines current research and organisational reference information to improve research productivity, analysis quality, and decision support.

Recurring Knowledge-Work Automation

Recurring Business Requirement → Project / Custom GPT → Connected Apps → AI Processing → Scheduled Workflow → Human Review → Final Business Output

Participants redesign a repetitive knowledge-work activity into a governed and reusable ChatGPT workflow to improve efficiency, consistency, and documentation quality.

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Instructor-ledVirtualHybrid

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