Tool or Technology
TT0009

Claude Unlocked

Think, Create & Work Smarter with AI

Claude
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand the fundamentals of Claude and Generative AI and their relevance to everyday corporate work.
  • Explore Claude capabilities for communication, reasoning, summarisation, research, document analysis, and content creation.
  • Develop awareness of effective prompting techniques for producing clear, contextual, and structured responses.
  • Experience practical ways to use Claude with text, documents, images, research, and reusable outputs.
  • Recognise responsible AI practices related to accuracy, confidentiality, verification, and human oversight.

Technology covered

ClaudeGenerative AIPromptingWeb SearchFile & Document AnalysisImage UnderstandingArtifacts

Who should attend

  • Business Professionals & Knowledge Workers
  • People Managers & Team Leaders
  • Human Resources & Learning Professionals
  • Sales & Business Development Professionals
  • Marketing & Communications Professionals
  • Operations Professionals
  • Finance & Accounting Professionals
  • Project & Program Management Professionals
  • Customer Service & Customer Success Professionals
  • Business Analysts & Functional Teams

Prerequisites & Participant Readiness

  • Basic computer and internet proficiency
  • Familiarity with common workplace activities such as emails, documents, meetings, research, and reporting
  • No AI or programming knowledge required
  • No previous Claude experience required

TOC Modules

Concepts
  • Understanding Generative AI and Large Language Models at a business-user level
  • Understanding Claude and how conversational AI supports knowledge work
  • Exploring common corporate applications of Claude
  • Understanding capabilities, limitations, hallucinations, and human oversight
Practical activities
  • Exploring Claude through simple workplace questions and instructions
  • Comparing different instructions to observe how Claude responses change

Scenarios

Business Document Analysis & Action Planning

Business Document → Claude Analysis → Key Information → Risks / Actions → Structured Summary → Human Review

Participants use Claude to analyse a workplace document, identify important information and action points, and convert the findings into a concise business-ready summary.

Research to Professional Business Output

Business Question → Web Research → Source Review → Information Synthesis → Claude Artifact → Final Deliverable

Participants use Claude to research a current topic, consolidate relevant findings, and transform the information into a structured brief or reusable business deliverable.

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