STANDARD OPERATING PROCEDURE
SOPTeam communication
A guide to clearer conversations and agreed next steps.
- 01Prepare the conversation.
- 02Listen to each perspective.
- 03Agree the next step.
A boring SOP.
A useful idea
waiting inside.
A familiar document. Important information. And a person who needs to know what to do next.
We keep the knowledge. Then we give it a story, a moment to practise, and a reason to remember.
Let’s bring it to lifeDense documentsLong presentationsProcess manuals
STANDARD OPERATING PROCEDURE
SOPTeam communication
A guide to clearer conversations and agreed next steps.
- 01Prepare the conversation.
- 02Listen to each perspective.
- 03Agree the next step.
From SOP to a learning experience
Pick a format.
We'll make the case for it.
01 / 09
THE FOUR LEARNING LEVELS
See exactly what changes at each level.
| FEATURESWhat we can build | LEVEL 01ExplainClear and essential | LEVEL 02PracticeGuided interaction | LEVEL 03DecideChoices and outcomes | LEVEL 04Immerse3D and spatial practice |
|---|---|---|---|---|
Best suited for | Awareness & explanation | Practice & application | Judgement & decision-making | Simulation & immersion |
| FOUNDATION | ||||
Brand stylingYour visual system and course identity | Included | Included | Included | Included |
Navigation controlsPlay, pause, next, back and menu | Basic | Enhanced | Custom | Spatial |
SCORM + xAPI trackingCompletion, score and learner activity | Included | Included | Included | Included |
| INTERACTION | ||||
Voice-overNarration matched to the experience | Optional | 1 voice | 2+ voices | Custom cast |
Video and animationMotion used to explain and demonstrate | Simple | Enhanced | Advanced | 3D / cinematic |
Knowledge checksQuestions that reinforce understanding | Optional quiz | Included | Scenario-based | Performance-based |
Click-reveal and hotspotsExplore information in context | Basic | Guided | Advanced | 3D hotspots |
Drag, drop and matchingApply knowledge through an action | Not typical | Included | Custom | Spatial tasks |
| DECISION & PRACTICE | ||||
Scenario-based learningLearn through a realistic situation | Not typical | Guided | Multi-step | Immersive |
Branching pathsChoices change what happens next | Not typical | Single path | Multi-path | World responds |
Feedback and consequencesExplain the effect of each action | Basic | Immediate | Visible outcomes | Real-time |
GamificationPurposeful progress, challenge and reward | Not typical | Light | Points + missions | Rich systems |
Software or process simulationPractice a task safely | Not typical | Guided demo | Interactive | Full environment |
Custom interactionsInteractions designed around the task | Not typical | Limited | Advanced | Premium |
| IMMERSIVE TECHNOLOGY | ||||
3D and 360° environmentsLook around and act inside the scene | Not typical | Not typical | Optional | Included |
AR and VR deliveryHeadset or device-based immersion | Not typical | Not typical | Not typical | Project option |
Same learning science.
Different real-world problems.
Automotive
DRIVING A
BRIGHTER TOMORROW
Typical Challenge
Product launches, service workflows, diagnosis and dealership sales.
Formats That Fit
Interactive 3D product walkarounds, dealership sales branching scenarios, and diagnostic process simulators.
Banking & BFSI
PEOPLE FIRST
PROGRESS ALWAYS
Typical Challenge
Compliance, product knowledge, customer conversations and system adoption.
Formats That Fit
Gamified compliance dilemmas, AI-driven customer roleplay, and secure core-banking software sandboxes.
Energy & Utilities
POWERING
SUSTAINABLE POSSIBILITIES
Typical Challenge
Safety, maintenance, field procedures and emergency response.
Formats That Fit
Immersive 360° hazard spotting, interactive lockout/tagout (LOTO) simulations, and mobile field-support checklists.
Insurance
PROTECTING WHAT
MATTERS MOST
Typical Challenge
Policy knowledge, claims, compliance and customer trust.
Formats That Fit
Branching customer empathy simulations, policy decision trees, and claims system software sandboxes.
IT & Technology
INNOVATING THE
DIGITAL FRONTIER
Typical Challenge
Software adoption, technical onboarding, cybersecurity and upskilling.
Formats That Fit
Try-Me software labs with real-time hints, gamified cybersecurity dilemmas, and deep-dive technical microlearning.
Logistics & Supply Chain
DELIVERING
WORLDWIDE EFFICIENCY
Typical Challenge
Warehouse processes, safety, documentation and exception handling.
Formats That Fit
Visual step-by-step SOPs, mobile-first barcode scanning simulations, and interactive warehouse hazard 360°s.
Manufacturing
BUILDING THE
FUTURE TODAY
Typical Challenge
Safety, SOPs, equipment, quality and multilingual training.
Formats That Fit
Scalable multi-language visual SOPs, equipment shutdown 3D simulations, and hazard recognition games.
Pharma & Healthcare
ADVANCING
GLOBAL HEALTH
Typical Challenge
SOPs, quality, compliance and regulated behaviour.
Formats That Fit
Audit-ready competency assessments, interactive cleanroom protocol simulations, and branching quality-control dilemmas.
Retail
GOOD PEOPLE
GREAT EXPERIENCES
Typical Challenge
Onboarding, product knowledge, sales and service recovery.
Formats That Fit
Bite-sized mobile product knowledge modules, gamified POS system simulators, and de-escalation branching scenarios.
Telecom
CONNECTING THE
WORLD SEAMLESSLY
Typical Challenge
Offers, troubleshooting, service quality and system navigation.
Formats That Fit
AI voice-coach customer de-escalation, rapid plan comparison decision trees, and CRM software navigation sandboxes.
LET'S CHANGE THEWAY PEOPLE LEARN.
Not sure which format fits?
Tell us what people need to understand, decide or do.
We'll help you choose the right experience.