Tool or Technology
TT0080

Mastering Microsoft Copilot Studio

Advanced Agents, Automation & Enterprise Orchestration

Microsoft Copilot Studio
Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced expertise in designing, building, testing, and deploying enterprise AI agents with Microsoft Copilot Studio.
  • Architect intelligent agents that combine enterprise knowledge, generative orchestration, deterministic topics, tools, APIs, connectors, and Agent Flows.
  • Build autonomous and multi-agent workflows using event triggers, connected agents, MCP integrations, and human-in-the-loop controls.
  • Deploy Copilot Studio agents across Microsoft 365 Copilot, Teams, websites, applications, and supported voice or customer-engagement channels.
  • Apply enterprise security, governance, monitoring, evaluation, and application lifecycle management practices for production-grade agent solutions.

Technology covered

Microsoft Copilot StudioGenerative OrchestrationKnowledge SourcesTopicsVariablesGenerative AnswersAI PromptsConnectorsAPIsAgent FlowsModel Context Protocol (MCP)Autonomous TriggersConnected AgentsVoice AgentsMicrosoft 365 CopilotTeamsPower PlatformAnalytics & Application Lifecycle Management

Who should attend

  • AI & Automation Professionals
  • Microsoft Power Platform Developers
  • Microsoft 365 Solution Specialists
  • Business Analysts & Functional Consultants
  • Solution Architects
  • Enterprise Architects
  • Digital Transformation Professionals
  • Application & Integration Developers
  • Process Automation Professionals
  • Customer Service Technology Teams
  • IT Service Management Teams
  • Product Managers & Product Owners
  • Data & Knowledge Management Professionals
  • Technical Leads & Engineering Managers
  • AI Centre of Excellence Teams

Prerequisites & Participant Readiness

  • Basic understanding of Generative AI and conversational AI concepts
  • Familiarity with Microsoft 365 and Power Platform is beneficial
  • Basic understanding of business processes, workflows, and automation
  • Familiarity with APIs, connectors, JSON, or Power Automate is helpful for advanced integration modules
  • Understanding of organisational data-access and security concepts is recommended
  • No previous Copilot Studio course attendance is required
  • Some advanced capabilities may depend on tenant configuration, licensing, administrator permissions, environment policies, and feature availability

TOC Modules

Concepts
  • Understanding Microsoft Copilot Studio as an enterprise agent-development platform
  • Understanding agents, knowledge, topics, tools, flows, triggers, and channels
  • Understanding conversational, task-oriented, and autonomous agent patterns
  • Understanding the standard agent architecture and orchestration lifecycle
  • Differentiating deterministic automation from AI-driven decision making
Practical activities
  • Exploring the Copilot Studio authoring environment
  • Creating and configuring an enterprise agent
  • Identifying suitable enterprise processes for agent-based automation

Scenarios

Enterprise Employee Service Agent

Employee Request → Copilot Studio Agent → Enterprise Knowledge → Generative Orchestration → HR / IT Connector → Agent Flow → Approval → Resolution → Response

Participants create an enterprise self-service Agent that answers policy and process questions, retrieves authorised organisational information, performs controlled system actions, and escalates sensitive requests for human approval.

Autonomous Business Operations Agent

Business Event → Autonomous Trigger → Copilot Studio Agent → Knowledge + MCP / Connectors → Decision → Agent Flow → Human Approval → Enterprise Action → Monitoring

Participants design an event-driven Agent that detects a business condition, gathers relevant information, selects appropriate tools, coordinates multi-step processing, and completes approved operational activities with defined governance controls.

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