Tool or Technology
TT0029

Microsoft Copilot Unlocked

Work Smarter with AI Across Microsoft 365

Copilot
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand the fundamentals of Microsoft Copilot and Generative AI and their relevance to everyday corporate work.
  • Explore how Copilot supports communication, document creation, meetings, research, analysis, and information summarisation across Microsoft 365.
  • Develop awareness of effective prompting techniques for producing clear, contextual, and business-relevant outputs.
  • Experience practical Copilot applications within commonly used Microsoft 365 productivity tools.
  • Recognise responsible AI practices related to permissions, privacy, verification, confidentiality, and human review.

Technology covered

Microsoft CopilotCopilot ChatMicrosoft WordExcelPowerPointOutlookTeamsMicrosoft 365

Who should attend

  • Business Professionals & Knowledge Workers
  • People Managers & Team Leaders
  • Human Resources & Learning Professionals
  • Sales & Business Development Professionals
  • Marketing & Communications Professionals
  • Operations Professionals
  • Finance & Accounting Professionals
  • Project & Program Management Professionals
  • Customer Service & Customer Success Professionals
  • Business Analysts & Functional Consultants
  • Microsoft 365 Users & Corporate Support Teams

Prerequisites & Participant Readiness

  • Basic computer and internet proficiency
  • Familiarity with common Microsoft 365 applications is helpful
  • Familiarity with workplace activities such as emails, documents, spreadsheets, presentations, and meetings
  • No AI or programming knowledge required
  • No previous Microsoft Copilot experience required
  • Availability of specific Copilot features may depend on organisational licensing and administrator settings

TOC Modules

Concepts
  • Understanding Generative AI and Large Language Models at a business-user level
  • Understanding Microsoft Copilot and Copilot Chat in the Microsoft 365 environment
  • Exploring common workplace applications of Copilot
  • Understanding capabilities, limitations, hallucinations, and human oversight
Practical activities
  • Exploring Copilot through simple workplace questions and instructions
  • Comparing manual and Copilot-assisted approaches to a routine business task

Scenarios

Meeting to Actionable Business Output

Meeting / Discussion → Copilot Summary → Decisions → Action Items → Follow-Up Email → Structured Document

Participants use Microsoft Copilot to transform meeting and discussion information into structured actions, professional communication, and follow-up documentation, improving productivity and reducing manual effort.

Business Information to Management Update

Business Data / Document → Copilot Analysis → Key Insights → Summary → Presentation / Management Communication

Participants use Copilot across Microsoft 365 tools to analyse business information, identify key messages, and convert findings into a concise management-ready update.

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