Tool or Technology
TT0012

Mastering Claude

Advanced Reasoning, Research, Agents & Intelligent Workflows

Claude
Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced expertise in using Claude for complex reasoning, research, analysis, document intelligence, and enterprise knowledge work.
  • Architect reusable AI workflows using advanced prompting, Projects, Research, Artifacts, Skills, Plugins, and connected business applications.
  • Apply Claude Cowork and agentic capabilities to delegate multi-step work, coordinate tools, create professional deliverables, and improve operational productivity.
  • Design connected and automated workflows using Connectors, MCP, browser interaction, computer use, and scheduled tasks where supported.
  • Establish effective verification, human oversight, privacy, security, and governance practices for responsible enterprise use of Claude.

Technology covered

ClaudeExtended ThinkingWeb SearchResearchProjectsArtifactsClaude CoworkConnectorsSkillsPluginsModel Context Protocol (MCP)Computer UseClaude in ChromeScheduled Tasks

Who should attend

  • Business & Functional Leaders
  • Digital Transformation Professionals
  • AI & Innovation Teams
  • Business Analysts & Functional Consultants
  • Research & Strategy Professionals
  • Project & Program Managers
  • Operations & Process Excellence Professionals
  • Human Resources & Learning Professionals
  • Sales & Business Development Professionals
  • Marketing & Communications Professionals
  • Finance & Business Planning Professionals
  • Product Managers & Product Owners
  • Knowledge Management Professionals
  • Technology & Solution Teams
  • Enterprise Automation Professionals

Prerequisites & Participant Readiness

  • Familiarity with common workplace applications, documents, research, communication, reporting, and planning activities
  • Basic understanding of Generative AI concepts is beneficial
  • Familiarity with everyday Claude or similar AI-assistant usage is helpful but not mandatory
  • Basic understanding of digital business processes and connected applications is recommended
  • No programming expertise required for the core programme
  • Basic technical understanding is useful for Skills, Plugins, MCP, and advanced integrations
  • Some capabilities may depend on Claude plan, operating system, organisational permissions, administrator settings, and feature availability
  • Completion of shorter Claude programmes is not required

TOC Modules

Concepts
  • Understanding Claude, Large Language Models, and modern AI assistants
  • Understanding context, instructions, tools, files, and agentic capabilities
  • Exploring strengths, limitations, hallucinations, and uncertainty
  • Understanding appropriate enterprise applications and human accountability
Practical activities
  • Exploring advanced Claude capabilities through workplace examples
  • Comparing manual and AI-assisted approaches to complex business tasks
  • Identifying high-value Claude opportunities within organisational workflows

Scenarios

Enterprise Research & Decision Intelligence

Business Question → Claude Research → Web + Internal Sources → Evidence Validation → Extended Analysis → Recommendation → Artifact / Executive Report

Participants create an advanced research workflow that combines current external information, organisational knowledge, structured reasoning, and interactive outputs to improve research productivity and decision support.

Agentic Business Operations Workflow

Recurring Business Requirement → Claude Cowork → Project Context → Connectors / Plugins / Skills → Multi-Step Execution → Scheduled Task → Human Approval → Final Business Output

Participants redesign a repetitive business process into a governed Claude-powered workflow that delegates multi-step work, coordinates business systems, and improves operational efficiency while maintaining human oversight.

Related programmes

Continue with programmes from the same capability area.

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Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.