Tool or Technology
TT0011

Claude in Action

Research, Analyse & Build Intelligent Workflows

Claude
Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in using Claude for research, analysis, reasoning, documentation, planning, and complex knowledge-work activities.
  • Apply advanced prompting and context-engineering techniques to improve the accuracy, structure, consistency, and usefulness of Claude outputs.
  • Use Claude's extended thinking, web search, research, file analysis, and multimodal capabilities for complex business requirements.
  • Build reusable working environments and business solutions using Projects, Artifacts, and supported connected applications.
  • Design structured Claude-assisted workflows with appropriate verification, privacy, quality control, and human review.

Technology covered

ClaudeGenerative AIAdvanced PromptingExtended ThinkingWeb SearchResearchFile & Document AnalysisProjectsArtifactsConnectors

Who should attend

  • Business Analysts & Functional Consultants
  • Project & Program Managers
  • Strategy & Research Professionals
  • Human Resources & Learning Professionals
  • Sales & Business Development Professionals
  • Marketing & Communications Professionals
  • Operations & Process Professionals
  • Finance & Business Planning Professionals
  • Product Managers & Product Owners
  • Customer Success & Service Professionals
  • Knowledge Management Professionals
  • People Managers & Team Leaders
  • Digital Transformation & Innovation Teams

Prerequisites & Participant Readiness

  • Basic computer and internet proficiency
  • Familiarity with workplace activities such as research, documentation, reporting, communication, and planning
  • Basic understanding of Generative AI concepts is helpful but not mandatory
  • Familiarity with everyday AI-assistant usage is beneficial
  • No programming knowledge required for the core programme
  • Availability of certain capabilities may depend on the user's Claude plan and organisational settings
  • Completion of shorter Claude programmes is not required

TOC Modules

Concepts
  • Understanding Generative AI, Large Language Models, and Claude as an AI assistant
  • Understanding how Claude interprets instructions, context, documents, and information
  • Exploring appropriate applications across corporate knowledge work
  • Understanding limitations, hallucinations, uncertainty, and human accountability
Practical activities
  • Exploring Claude through realistic workplace activities
  • Comparing manual and Claude-assisted approaches to common business tasks
  • Identifying high-value Claude applications within different corporate functions

Scenarios

Complex Research to Decision-Ready Recommendation

Business Question → Claude Research → Web & Internal Sources → Evidence Comparison → Extended Reasoning → Insights → Executive Recommendation

Participants use Claude to investigate a complex business question, synthesise information from multiple sources, analyse alternatives, and produce an evidence-supported recommendation for decision-makers.

Recurring Knowledge-Work Optimisation

Recurring Requirement → Claude Project → Reference Knowledge → Structured Prompting → Analysis → Artifact / Business Deliverable → Human Review → Reusable Workflow

Participants transform a recurring research, documentation, planning, or analysis activity into a structured Claude-assisted workflow that improves productivity, consistency, and information quality.

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Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.