Role-Based Programme
RB1751

AI for Administration & Facilities

Advanced Workplace Operations, Facilities Intelligence & Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced practical capability to apply AI across Administration, Facilities Management, workplace operations, vendor coordination, documentation, reporting, and service delivery.
  • Use AI to analyse operational information, facility data, service requests, maintenance records, policies, contracts, and workplace documentation.
  • Build repeatable AI-assisted workflows for administrative productivity, maintenance coordination, resource planning, vendor management, and employee services.
  • Apply AI for operational analysis, forecasting, issue prioritisation, workplace intelligence, management reporting, and continuous improvement.
  • Design responsible AI-enabled workflows with appropriate controls for privacy, safety, security, accuracy, approvals, and human oversight.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisMeeting & Communication AIVisual AIWorkflow AutomationReporting & Dashboard Tools

Who should attend

  • Administration Managers
  • Facilities Managers
  • Workplace Managers
  • Corporate Services Managers
  • Administration Executives
  • Facilities Executives
  • Facility Coordinators
  • Workplace Operations Professionals
  • Office Managers
  • Site Administration Professionals
  • Property & Facility Operations Professionals
  • Vendor Management Professionals
  • Workplace Experience Professionals
  • Corporate Real Estate Support Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of Administration, Facilities Management, or workplace operations
  • Familiarity with workplace documentation, vendors, maintenance, service requests, or administrative processes
  • Basic proficiency with spreadsheets, documents, email, and workplace productivity applications
  • No previous AI course attendance required
  • No programming background required

TOC Modules

Concepts
  • Understanding Generative AI, analytical AI, automation, and intelligent workplace applications
  • Mapping AI opportunities across Administration, Facilities, Workplace Experience, and Corporate Services
  • Understanding human-in-the-loop decision-making for workplace operations
  • Identifying high-volume, repetitive, information-intensive, and decision-support activities suitable for AI
Practical activities
  • Mapping current Administration & Facilities processes against potential AI use cases
  • Building an AI opportunity matrix based on business value, effort, risk, and feasibility

Scenarios

AI-Powered Facilities Operations Command Centre

Service Requests + Maintenance Data + Vendor Performance + Occupancy + Workplace Issues → AI Analysis → Priorities → Risks → Actions → Management Dashboard

Participants integrate multiple Administration and Facilities information sources to identify priority issues, recurring maintenance patterns, vendor concerns, space-utilisation opportunities, and required management actions.

Workplace Requirement to Automated Service Workflow

Employee / Business Requirement → AI Classification → Priority → Workflow Routing → Vendor / Internal Assignment → SLA Tracking → Escalation → Closure → Management Reporting

Participants design an end-to-end AI-assisted workflow for a recurring workplace service, combining intelligent classification, process automation, human approvals, exception handling, and management visibility.

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