Role-Based Programme
RB0003

ChatGPT for Human Resources

Research, Analyse & Build Smarter HR Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying ChatGPT across major HR activities including hiring, onboarding, learning, performance, employee experience, policy, HR operations, and workforce research.
  • Apply advanced prompting and context-engineering techniques to generate accurate, structured, audience-appropriate HR outputs.
  • Build reusable ChatGPT-assisted workflows using documents, research, Projects, specialised assistants, and connected workplace information.
  • Analyse HR information and external workforce intelligence to support planning, benchmarking, communication, and evidence-backed decision support.
  • Apply privacy, confidentiality, bias, verification, and human-review controls when using Generative AI in HR processes.

Tools covered

ChatGPTGenerative AIAdvanced Prompt EngineeringChatGPT SearchDeep ResearchFile AnalysisMultimodal AnalysisProjectsCustom GPTsPlugins & Connected Apps

Who should attend

  • HR Business Partners
  • HR Managers & HR Generalists
  • Talent Acquisition Professionals
  • HR Operations Professionals
  • Learning & Development Professionals
  • Talent Management Professionals
  • Performance Management Professionals
  • Employee Engagement & Employee Experience Professionals
  • Compensation & Benefits Professionals
  • Workforce Planning Professionals
  • HR Analytics Professionals
  • HR Shared Services Professionals
  • HR Digital Transformation Professionals
  • People Managers & HR Leaders

Prerequisites & Participant Readiness

  • Basic understanding of common Human Resources processes and employee lifecycle activities
  • Familiarity with workplace documents, policies, reports, communication, and employee-related information
  • Basic understanding of Generative AI concepts is helpful but not mandatory
  • Familiarity with everyday ChatGPT use is beneficial
  • No programming knowledge required
  • Completion of the 4-hour or 8-hour ChatGPT for HR programme is not required

TOC Modules

Concepts
  • Understanding ChatGPT and Generative AI from an HR professional's perspective
  • Understanding suitable applications across the employee lifecycle
  • Distinguishing AI assistance from HR judgement and decision-making
  • Understanding hallucinations, bias, privacy, confidentiality, and sensitive employee information
Practical activities
  • Exploring ChatGPT through representative HR activities
  • Comparing manual and ChatGPT-assisted approaches to selected HR tasks
  • Identifying high-value HR activities suitable for AI assistance

Scenarios

Workforce & Capability Planning

Business Requirement → Role / Skill Inputs → ChatGPT Search & Deep Research → Workforce Trends → Skill Analysis → Learning Priorities → HR Planning Brief

Participants use ChatGPT to combine organisational requirements with current external research, identify changing capability needs, and create an evidence-backed workforce and learning-planning brief.

Employee Policy & Knowledge Workflow

Approved HR Documents → ChatGPT Project → File Analysis → Policy Summary → Employee FAQs → Manager Guidance → Human Review → Reusable HR Knowledge Output

Participants create a reusable, document-grounded HR knowledge workflow that converts approved internal information into consistent employee and manager communication while maintaining HR validation and control.

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