Role-Based Programme
RB1749

AI for Administration & Facilities

Smarter Workplace Operations, Facilities Management & Productivity

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build practical understanding of how AI can support Administration and Facilities activities across documentation, communication, maintenance, workplace services, and reporting.
  • Apply AI-assisted prompting, research, document analysis, and data interpretation to routine workplace operations.
  • Use AI to create SOPs, checklists, service communications, vendor summaries, maintenance reports, and management updates.
  • Explore AI-supported approaches for facility requests, vendor coordination, inventory, workplace resources, and issue management.
  • Develop repeatable, responsible AI-assisted workflows while maintaining privacy, safety, accuracy, and human approval.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisMeeting & Communication AIVisual AIWorkflow Automation

Who should attend

  • Administration Executives
  • Administration Managers
  • Facilities Executives
  • Facilities Managers
  • Office Managers
  • Facility Coordinators
  • Workplace Operations Professionals
  • Workplace Experience Professionals
  • Corporate Services Professionals
  • Site Administration Professionals
  • Vendor Coordination Professionals
  • Office Operations Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Administration or Facilities activities
  • Familiarity with workplace coordination, documentation, vendors, or maintenance processes is helpful
  • Basic computer, internet, spreadsheet, and document-handling skills
  • No AI or programming knowledge required
  • No previous AI training required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to workplace operations
  • Identifying AI opportunities across Administration, Facilities, Corporate Services, and Workplace Experience
  • Understanding AI assistance versus operational judgement and accountability
  • Recognising limitations such as inaccurate outputs, incomplete information, and over-reliance
Practical activities
  • Exploring AI through common Administration and Facilities activities
  • Mapping recurring workplace activities that can benefit from AI assistance
  • Comparing a manual operational task with an AI-assisted approach

Scenarios

Facility Request to Resolution & Management Reporting

Employee Request → AI Classification → Priority → Service Assignment → Vendor / Internal Coordination → Follow-Up → Closure → Management Summary

Participants use AI to structure and coordinate a workplace service request, prepare communication and escalation points, and create a concise resolution summary while retaining operational and safety decisions with authorised personnel.

Workplace Operations Data to Improvement Plan

Service Requests + Maintenance Data + Employee Feedback → AI Analysis → Recurring Issues → Root-Cause Questions → Improvement Actions → Management Report

Participants use AI to analyse sample workplace information, identify recurring operational concerns, develop investigation questions, and prepare a structured improvement plan for management review.

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