Role-Based Programme
RB1748

AI for Administration & Facilities

Smarter Workplace Operations, Facility Coordination & Productivity

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how AI can support everyday Administration and Facilities activities across workplace operations, documentation, communication, maintenance coordination, and reporting.
  • Explore practical prompting techniques for administrative communication, facility requests, SOPs, vendor coordination, and workplace services.
  • Apply AI to organise, summarise, analyse, and transform routine operational information into useful workplace outputs.
  • Identify opportunities to improve productivity, service consistency, response time, documentation quality, and operational visibility.
  • Recognise confidentiality, workplace safety, data accuracy, permissions, and human-review requirements when using AI.

Tools covered

Generative AI AssistantsAI-Powered ResearchDocument IntelligenceSpreadsheet AnalysisAI-Assisted CommunicationMeeting IntelligenceWorkflow Automation

Who should attend

  • Administration Executives
  • Administration Managers
  • Facilities Executives
  • Facilities Managers
  • Office Managers
  • Facility Coordinators
  • Workplace Operations Professionals
  • Corporate Services Professionals
  • Workplace Experience Professionals
  • Site Administration Professionals
  • Maintenance Coordinators
  • Front Office Professionals
  • Vendor Coordination Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Administration or Facilities activities
  • Familiarity with workplace services, documentation, maintenance, or vendor coordination is helpful
  • Basic computer and office productivity skills
  • No AI or programming knowledge required
  • No previous Generative AI experience required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to Administration and Facilities
  • Identifying AI opportunities across workplace services, documentation, communication, and coordination
  • Understanding AI assistance versus operational responsibility and human judgement
  • Recognising routine, repetitive, and information-heavy activities suitable for AI support
Practical activities
  • Identifying AI opportunities within common Administration and Facilities tasks
  • Comparing a traditional workplace task with an AI-assisted approach

Scenarios

Facility Request to Resolution

Employee Request → AI Classification → Priority → Service Assignment → Communication → Resolution → Closure Summary

Participants use AI to organise a sample facility request, prepare appropriate communication, structure actions, and create a closure summary while retaining human control over operational and safety decisions.

Workplace Operations to Management Update

Facility Data + Maintenance Notes + Vendor Updates → AI Summary → Issues & Trends → Priority Actions → Management Brief

Participants use AI to consolidate workplace information, identify recurring operational concerns, and prepare a concise management update containing key issues, actions, and priorities.

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