Role-Based Programme
RB1735

AI-Powered Administrative Vendor Coordination

Smarter Supplier Management, Service Tracking & Workflow Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced capability to apply AI across vendor identification, onboarding, coordination, service tracking, communication, documentation, and performance review.
  • Use AI to analyse vendor quotations, service proposals, contracts, invoices, performance data, complaints, and operational records.
  • Build repeatable AI-assisted workflows for vendor follow-up, service requests, renewals, approvals, escalations, and management reporting.
  • Apply AI to improve vendor comparison, service-quality monitoring, issue analysis, cost visibility, and administrative productivity.
  • Design responsible AI-enabled vendor-management workflows with appropriate controls for confidentiality, commercial data, compliance, approvals, and human oversight.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisMeeting & Communication AIVendor Comparison ToolsWorkflow AutomationReporting & Dashboard Tools

Who should attend

  • Administration Executives
  • Administration Managers
  • Vendor Coordination Executives
  • Vendor Management Professionals
  • Facilities Coordinators
  • Office Managers
  • Corporate Services Professionals
  • Administrative Coordinators
  • Workplace Operations Professionals
  • Service Provider Coordinators
  • Site Administration Professionals
  • Commercial Administration Professionals
  • Facilities & Administration Team Leads
  • Office Operations Managers
  • Vendor Relationship Coordinators

Prerequisites & Participant Readiness

  • Working knowledge of administration, vendor coordination, facilities, or workplace operations
  • Familiarity with quotations, purchase requests, service providers, invoices, contracts, or vendor performance
  • Basic proficiency with spreadsheets, documents, email, and workplace productivity applications
  • No previous AI course attendance required
  • No programming background required

TOC Modules

Concepts
  • Understanding Generative AI, analytical AI, document intelligence, and workflow automation
  • Mapping the administrative vendor lifecycle from requirement identification to service closure
  • Identifying AI opportunities across sourcing support, coordination, monitoring, and reporting
  • Understanding AI assistance versus authorised procurement and commercial decisions
Practical activities
  • Mapping a current vendor-coordination process and identifying AI opportunities
  • Comparing manual and AI-assisted vendor-management activities
  • Creating an AI opportunity matrix for recurring vendor tasks

Scenarios

Vendor Requirement to Performance Management

Business Requirement → Vendor Research → RFQ → Quotation Comparison → Onboarding → SLA Tracking → Performance Scorecard → Review

Participants use AI throughout a simulated vendor lifecycle to structure requirements, analyse vendor responses, support onboarding, monitor service commitments, and prepare a performance review for management.

Recurring Vendor Issue to Automated Resolution Workflow

Service Issue → AI Classification → Vendor Notification → SLA Check → Escalation → Corrective Action → Closure → Performance Update

Participants design an AI-assisted vendor issue-management workflow that improves follow-up discipline, escalation visibility, documentation, and vendor-performance tracking while maintaining human control over commercial decisions.

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