Role-Based Programme
RB1715

AI-Powered Office Administration

Smarter Coordination, Documentation, Communication & Workflow Automation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced capability to apply AI across day-to-day office administration, coordination, documentation, communication, scheduling, reporting, and workplace support.
  • Use AI to create and manage correspondence, records, meeting outputs, trackers, reports, SOPs, schedules, and administrative documentation.
  • Apply AI-assisted analysis to office data, service requests, expenses, inventories, workload information, and recurring administrative activities.
  • Build repeatable AI-enabled workflows for approvals, reminders, document processing, task tracking, stakeholder communication, and management reporting.
  • Design responsible AI-enabled administrative workflows with appropriate controls for privacy, confidentiality, accuracy, permissions, approvals, and human oversight.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisMeeting & Communication AIPresentation AIVisual AIWorkflow AutomationReporting & Dashboard Tools

Who should attend

  • Office Administrators
  • Administration Executives
  • Administration Managers
  • Office Managers
  • Administrative Assistants
  • Office Coordinators
  • Business Support Professionals
  • Corporate Services Professionals
  • Executive Office Support Professionals
  • Site Administration Professionals
  • Workplace Operations Professionals
  • Administrative Coordinators
  • Facilities Administration Professionals
  • Back Office Professionals
  • Administration Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of office administration or business-support activities
  • Familiarity with email, documents, meetings, schedules, records, vendors, and workplace coordination
  • Basic proficiency with spreadsheets, presentations, and workplace productivity applications
  • No previous AI course attendance required
  • No programming background required

TOC Modules

Concepts
  • Understanding Generative AI, productivity AI, Document AI, and workflow automation
  • Mapping AI opportunities across office administration and business-support activities
  • Understanding AI assistance versus administrative ownership and approval
  • Identifying repetitive, information-heavy, and coordination-intensive activities suitable for AI
Practical activities
  • Mapping a typical Office Administration workflow and identifying AI opportunities
  • Comparing manual and AI-assisted administrative activities
  • Creating an Office Administration AI opportunity matrix

Scenarios

Daily Office Administration to Management Dashboard

Emails + Meetings + Tasks + Service Requests + Vendor Updates + Office Data → AI Analysis → Priorities → Actions → Follow-Ups → Management Dashboard

Participants use AI to consolidate a simulated day's administrative workload, identify priorities, organise actions, prepare communication, and generate a concise management-ready operations summary.

Manual Administrative Process to Automated Workflow

Business Request → Information Capture → AI Classification → Approval → Task Assignment → Reminder → Escalation → Closure → Reporting

Participants redesign a recurring Office Administration process into an AI-assisted workflow that reduces manual coordination, improves accountability, and provides clear visibility of pending and completed actions.

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