Role-Based Programme
RB1714

AI-Powered Office Administration

Smarter Coordination, Documentation & Workplace Productivity

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Apply AI across Office Administration activities including communication, scheduling, documentation, coordination, reporting, and workplace support.
  • Use AI-assisted techniques to improve administrative productivity, information accuracy, response quality, and task turnaround.
  • Develop structured workflows for meetings, documents, office requests, records, follow-ups, and recurring administrative activities.
  • Analyse office information, service records, schedules, and administrative data to identify priorities, exceptions, and improvement opportunities.
  • Apply responsible AI practices covering confidentiality, employee information, organisational data, accuracy, permissions, and human oversight.

Tools covered

Generative AI AssistantsAI-Powered ResearchDocument IntelligenceSpreadsheet AnalysisMeeting IntelligenceCalendar & Scheduling SupportCommunication AssistanceKnowledge AssistantsWorkflow Automation

Who should attend

  • Office Administrators
  • Administration Executives
  • Administration Managers
  • Office Coordinators
  • Administrative Assistants
  • Senior Administrative Assistants
  • Office Managers
  • Corporate Services Executives
  • Workplace Operations Professionals
  • Facilities Administration Professionals
  • Business Support Executives
  • Department Coordinators
  • Executive Support Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of office-administration activities
  • Familiarity with emails, documents, meetings, schedules, spreadsheets, and workplace coordination
  • Basic computer and office-productivity skills
  • Basic awareness of Generative AI is helpful
  • No programming knowledge required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to office-administration work
  • Identifying AI opportunities across communication, documentation, scheduling, coordination, and reporting
  • Understanding AI assistance versus administrative accountability
  • Recognising repetitive and information-intensive tasks suitable for AI support
Practical activities
  • Mapping common Office Administration activities to AI-assisted opportunities
  • Comparing traditional and AI-assisted administrative workflows
  • Identifying high-effort activities that can be streamlined using AI

Scenarios

Office Request to Coordinated Resolution

Employee Request → AI Classification → Priority → Task Assignment → Stakeholder Communication → Follow-Up → Resolution → Closure Summary

Participants use AI to organise a realistic workplace request, structure responsibilities, prepare communication, monitor follow-ups, and create a complete administrative closure record.

Administrative Information to Management Review

Meeting Notes + Office Requests + Schedules + Administrative Data → AI Analysis → Priorities & Exceptions → Action Tracker → Management Summary

Participants consolidate multiple administrative information sources, identify outstanding actions and operational concerns, and prepare a concise management-ready office administration report.

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