Role-Based Programme
RB1713

AI-Powered Office Administration

Smarter Documentation, Communication, Coordination & Workplace Productivity

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Understand how AI can support day-to-day Office Administration across communication, documentation, coordination, scheduling, and reporting.
  • Apply AI-assisted techniques for drafting emails, notices, meeting documentation, trackers, checklists, and administrative reports.
  • Use structured prompting to improve the quality, consistency, and speed of routine administrative work.
  • Explore AI-assisted approaches for office coordination, records, workplace requests, inventory, meetings, and task management.
  • Build practical AI-enabled administrative workflows while maintaining confidentiality, accuracy, approvals, and human oversight.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisCommunication AIMeeting & Scheduling AIWorkflow Automation

Who should attend

  • Office Administrators
  • Administration Executives
  • Administrative Assistants
  • Office Coordinators
  • Administration Coordinators
  • Office Managers
  • Executive Assistants
  • Corporate Services Executives
  • Facilities Coordinators
  • Workplace Operations Professionals
  • Front Office Executives
  • Site Administration Professionals
  • Administration Managers
  • Administration Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of office administration or workplace-support activities
  • Familiarity with email, documents, spreadsheets, meetings, and office coordination
  • Basic computer and internet skills
  • No AI or programming knowledge required
  • No previous AI training required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to administrative work
  • Identifying AI applications across communication, documentation, scheduling, coordination, and reporting
  • Understanding AI assistance versus administrative judgement and responsibility
  • Recognising limitations such as incorrect information, incomplete outputs, and over-reliance
Practical activities
  • Mapping common Office Administration activities
  • Identifying repetitive tasks suitable for AI assistance
  • Comparing a manual administrative task with an AI-assisted approach

Scenarios

Administrative Request to Completion

Internal Request → AI-Assisted Understanding → Task Plan → Communication → Coordination → Tracking → Completion → Status Report

Participants use AI to manage a sample administrative requirement from initial request through execution, follow-up, and closure while maintaining ownership and approval controls.

Weekly Office Operations to Management Summary

Emails + Meetings + Service Requests + Inventory + Pending Actions → AI Analysis → Priorities → Delays → Follow-Ups → Weekly Management Report

Participants use AI to organise a simulated week of Office Administration activities, identify pending and priority items, and prepare a concise management-ready operational summary.

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