Role-Based Programme
RB1712

AI-Powered Office Administration

Smarter Communication, Documentation, Coordination & Productivity

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how AI can support everyday Office Administration activities across communication, documentation, scheduling, coordination, and reporting.
  • Explore practical prompting techniques for emails, notices, meeting support, administrative documents, and task management.
  • Apply AI to summarise information, create structured documents, organise routine work, and prepare professional administrative outputs.
  • Identify opportunities to improve productivity, response speed, documentation quality, consistency, and workplace coordination.
  • Recognise confidentiality, data accuracy, permissions, organisational policies, and human-review requirements when using AI.

Tools covered

Generative AI AssistantsAI-Assisted CommunicationDocument IntelligenceSpreadsheet SupportMeeting & Calendar AssistanceTask ManagementBasic Workflow Automation

Who should attend

  • Office Administrators
  • Administration Executives
  • Administrative Assistants
  • Office Coordinators
  • Office Managers
  • Administrative Coordinators
  • Corporate Services Executives
  • Executive Support Professionals
  • Front Office Executives
  • Facilities Administration Professionals
  • Department Coordinators
  • Secretarial Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of office administration or administrative-support activities
  • Familiarity with emails, documents, spreadsheets, meetings, and routine workplace coordination is helpful
  • Basic computer and office-productivity skills
  • No AI or programming knowledge required
  • No previous Generative AI experience required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to modern office administration
  • Identifying AI applications across communication, documentation, scheduling, coordination, and reporting
  • Understanding AI assistance versus administrative responsibility and human judgement
  • Recognising repetitive and information-heavy tasks suitable for AI support
Practical activities
  • Mapping common Office Administration activities to potential AI applications
  • Comparing a traditional administrative task with an AI-assisted approach

Scenarios

Administrative Request to Completed Office Task

Request Received → AI-Assisted Interpretation → Priority → Communication → Task Coordination → Completion → Status Update

Participants use AI to organise a routine administrative request, prepare professional communication, coordinate required actions, and produce a concise completion update.

Busy Workday to Structured Administration Plan

Emails + Meeting Requests + Pending Tasks + Documents → AI Organisation → Priorities → Schedule → Action List → Follow-Ups

Participants use AI to organise a realistic set of office-administration activities into a structured daily plan containing priorities, deadlines, meetings, follow-ups, and required actions.

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