Role-Based Programme
RB1710

AI-Powered Workplace & Office Operations

Smarter Service Delivery, Coordination & Operational Efficiency

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Apply AI across Workplace and Office Operations including service coordination, workplace requests, resource planning, documentation, communication, and reporting.
  • Use AI-assisted techniques to improve operational visibility, employee service experience, response times, task prioritisation, and workplace productivity.
  • Develop structured workflows for office services, facility coordination, supplies, vendors, workplace issues, inspections, and recurring operational activities.
  • Analyse workplace-service and operational data to identify bottlenecks, recurring issues, utilisation patterns, service gaps, and improvement opportunities.
  • Apply responsible AI practices covering employee information, workplace data, safety, confidentiality, accuracy, approvals, and human oversight.

Tools covered

Generative AI AssistantsAI-Powered ResearchDocument IntelligenceSpreadsheet AnalysisWorkplace Service AnalyticsMeeting IntelligenceCommunication AssistanceKnowledge AssistantsWorkflow Automation

Who should attend

  • Workplace Operations Executives
  • Workplace Operations Managers
  • Office Operations Executives
  • Office Operations Managers
  • Administration Executives
  • Administration Managers
  • Facilities Coordinators
  • Office Managers
  • Workplace Experience Professionals
  • Corporate Services Professionals
  • Site Operations Coordinators
  • Business Support Professionals
  • Facilities Administration Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of workplace, office, facilities, or administrative operations
  • Familiarity with workplace requests, vendors, office services, supplies, schedules, or operational reporting
  • Basic spreadsheet and office-productivity skills
  • Basic awareness of Generative AI is helpful
  • No programming knowledge required

TOC Modules

Concepts
  • Understanding Generative AI, analytics, and automation in workplace operations
  • Identifying AI opportunities across office services, employee support, coordination, documentation, and reporting
  • Understanding AI assistance versus operational ownership and human accountability
  • Recognising repetitive, information-heavy, and coordination-intensive tasks suitable for AI
Practical activities
  • Mapping common Workplace & Office Operations activities to AI-assisted opportunities
  • Comparing traditional and AI-assisted operational workflows
  • Identifying high-effort tasks that can be streamlined using AI

Scenarios

Workplace Service Request to Operational Closure

Employee Request → AI Classification → Priority → Assignment → Vendor / Internal Coordination → SLA Monitoring → Resolution → Employee Update → Closure

Participants use AI to manage an end-to-end workplace-service request, coordinate responsible teams, track actions and service levels, and prepare clear closure communication.

Workplace Operations Data to Improvement Plan

Service Requests + Vendor Performance + Supply Usage + Space Utilisation → AI Analysis → Trends & Bottlenecks → Improvement Opportunities → Action Plan → Management Brief

Participants consolidate multiple workplace-operational data sources, identify recurring service gaps and inefficiencies, and prepare a management-ready operational improvement plan.

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