Role-Based Programme
RB1459

AI-Powered Employee Relations & Industrial Relations

Intelligent Case Management, Workforce Relations & Compliance Support

IMAGE REQUIRED
Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced capability to apply AI across employee relations, industrial relations, grievance management, disciplinary support, workforce communication, and case administration.
  • Use AI to analyse employee complaints, grievance records, policies, meeting notes, workplace incidents, case histories, workforce data, and industrial-relations documentation.
  • Build repeatable AI-assisted workflows for case intake, evidence organisation, investigation support, action tracking, employee communication, escalation, and reporting.
  • Apply AI to identify recurring employee-relations themes, workplace concerns, case delays, policy gaps, documentation risks, and workforce-relations trends.
  • Design responsible AI-enabled Employee Relations & Industrial Relations workflows with appropriate controls for confidentiality, fairness, legal sensitivity, evidence integrity, traceability, and human oversight.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AISpreadsheet & Data AnalysisEmployee Relations Case Management ToolsWorkforce AnalyticsPolicy & Compliance Research ToolsMeeting & Communication AIReporting & Dashboard ToolsKnowledge Management AIWorkflow Automation

Who should attend

  • Employee Relations Managers
  • Industrial Relations Managers
  • Employee Relations Specialists
  • Industrial Relations Specialists
  • HR Managers
  • HR Business Partners
  • HR Generalists
  • People Relations Professionals
  • Labour Relations Professionals
  • HR Compliance Professionals
  • Workplace Investigation Professionals
  • Grievance & Disciplinary Case Professionals
  • HR Operations Managers
  • People & Culture Professionals
  • Employee Relations & Industrial Relations Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of Human Resources, Employee Relations, Industrial Relations, or workforce administration
  • Familiarity with grievances, disciplinary processes, workplace policies, employee communication, case documentation, or workforce relations
  • Basic proficiency with spreadsheets, documents, case records, and workplace productivity applications
  • No previous AI course attendance required
  • No programming background required

TOC Modules

Concepts
  • Understanding Generative AI, analytical AI, Document AI, and workflow automation
  • Mapping AI opportunities across employee-relations and industrial-relations activities
  • Understanding AI assistance versus authorised HR, legal, and management judgement
  • Recognising privacy, fairness, bias, confidentiality, and legal-risk concerns
Practical activities
  • Mapping an existing Employee Relations lifecycle
  • Comparing manual and AI-assisted ER / IR activities
  • Creating an Employee Relations AI opportunity matrix

Scenarios

Employee Grievance to Controlled Case Closure

Employee Concern → AI-Assisted Intake → Case Classification → Evidence Review → Investigation Support → Management Review → Employee Communication → Corrective Action → Closure

Participants use AI-assisted techniques to manage a simulated employee grievance, organise evidence, support a fair investigation, prepare neutral documentation, and track actions through closure while retaining decisions with authorised HR professionals.

Employee Relations Data to Workforce Improvement

Grievances + Conduct Cases + Employee Feedback + Policy Issues + Case Ageing + Corrective Actions → AI Analysis → Recurring Themes → Priority Interventions → Automated Follow-Up → ER Dashboard → Leadership Review

Participants design an AI-enabled Employee Relations workflow that consolidates workforce-relations signals, identifies recurring themes and process gaps, automates suitable administrative follow-up, and strengthens leadership visibility while retaining sensitive employment and industrial-relations decisions with authorised professionals.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.