Role-Based Programme
RB1456

AI-Powered Employee Relations & Industrial Relations

Smarter Case Management, Communication & Workplace Resolution

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how AI can support Employee Relations and Industrial Relations across grievance handling, case documentation, communication, policy support, and workforce coordination.
  • Explore practical prompting techniques for case summaries, meeting notes, employee communication, issue tracking, and policy-based documentation.
  • Apply AI to organise employee-relations information, identify recurring themes, structure case records, and prepare professional HR outputs.
  • Identify opportunities to improve case-management efficiency, documentation consistency, communication quality, and issue visibility.
  • Recognise confidentiality, fairness, legal sensitivity, employee rights, policy compliance, and human-review responsibilities when using AI.

Tools covered

Generative AI AssistantsAI-Assisted Case SummarisationEmployee CommunicationPolicy & Agreement Review SupportGrievance DocumentationMeeting SummarisationTrend AnalysisBasic Workflow Automation

Who should attend

  • Employee Relations Professionals
  • Industrial Relations Professionals
  • HR Managers
  • HR Business Partners
  • HR Generalists
  • Employee Relations Executives
  • Industrial Relations Executives
  • HR Compliance Professionals
  • People Operations Professionals
  • Grievance Handling Professionals
  • Workforce Relations Professionals
  • HR Operations Managers
  • Employee & Industrial Relations Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Human Resources, employee-relations, or industrial-relations activities
  • Familiarity with grievances, workplace policies, disciplinary processes, employee communication, or workforce issues is helpful
  • Basic computer and office-productivity skills
  • No AI or programming knowledge required
  • No previous Generative AI experience required

TOC Modules

Concepts
  • Understanding Generative AI and its relevance to Employee Relations and Industrial Relations
  • Identifying AI applications across case management, documentation, communication, policy support, and reporting
  • Understanding AI assistance versus HR and Employee Relations professional judgement
  • Recognising sensitive employee matters requiring authorised HR, Legal, or Management review
Practical activities
  • Mapping common Employee and Industrial Relations activities to potential AI applications
  • Comparing a traditional case-management task with an AI-assisted approach

Scenarios

Employee Grievance to Structured Case Brief

Employee Concern → AI-Assisted Fact Organisation → Case Timeline → Policy Reference → Information Gaps → HR Review Brief

Participants use AI to organise a sample grievance into a neutral, structured case brief while clearly separating reported information from verified facts and retaining all case decisions with authorised HR professionals.

Recurring Workplace Issues to Preventive Action Plan

Employee Relations Cases → AI-Assisted Theme Analysis → Recurring Concerns → Workplace Patterns → Preventive Actions → Management Summary

Participants use AI to analyse anonymised sample Employee Relations cases, identify recurring workplace themes, and prepare a preventive-action summary while retaining all legal, disciplinary, and industrial-relations decisions with authorised stakeholders.

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