Role-Based Programme
RB1039

AI for Department & Functional Heads

Advanced Leadership, Performance Intelligence & Functional Transformation

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced capability to use AI across functional strategy, planning, performance management, decision-making, and leadership.
  • Apply AI-assisted research, analysis, and scenario modelling to solve complex departmental and functional challenges.
  • Identify and prioritise AI opportunities that improve productivity, quality, service, cost, decision speed, and stakeholder outcomes.
  • Evaluate AI initiatives through business value, feasibility, data readiness, workforce impact, risk, governance, and measurable results.
  • Build an actionable AI-enabled functional transformation roadmap aligned with organisational priorities and enterprise governance.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument IntelligenceData AnalysisScenario PlanningFunctional Performance AnalysisAI-Powered PresentationsWorkflow AutomationKnowledge AssistantsAI AgentsDecision-Support Tools

Who should attend

  • Department Heads
  • Functional Heads
  • Functional Directors
  • Senior Functional Managers
  • Heads of Human Resources
  • Heads of Finance
  • Heads of Sales
  • Heads of Marketing
  • Heads of Operations
  • Heads of Information Technology
  • Heads of Customer Service
  • Heads of Procurement
  • Heads of Projects & Programs
  • Heads of Quality
  • Heads of Risk & Compliance
  • Senior Leaders Responsible for Functional Performance

Prerequisites & Participant Readiness

  • Significant experience in departmental, functional, or senior management roles
  • Familiarity with functional strategy, performance reviews, team leadership, and business planning
  • Basic awareness of Generative AI and common business applications
  • Prior exposure to AI-assisted productivity or analytical tools is helpful
  • No programming knowledge required

TOC Modules

Concepts
  • Understanding Generative AI, reasoning models, multimodal AI, automation, and AI agents
  • Exploring AI applications across functional planning, analysis, communication, and execution
  • Distinguishing AI assistance, analytics, automation, and autonomous execution
  • Understanding limitations, hallucinations, uncertainty, and human accountability
Practical activities
  • Mapping AI opportunities across a sample department or function
  • Identifying leadership activities suitable for augmentation or automation
  • Creating a functional AI opportunity map

Scenarios

Functional Performance Challenge to Transformation Plan

Performance Gap → Data & Process Analysis → Root Causes → AI Opportunities → Solution Options → Value & Risk Assessment → Improvement Plan → Leadership Recommendation

Participants use AI to analyse a complex departmental performance challenge, identify underlying issues, evaluate improvement options, and prepare a structured transformation recommendation.

Department-Level AI Transformation Roadmap

Business Priorities → Functional Challenges → AI Use Cases → Value & Feasibility → Business Case → Governance → Workforce Impact → Prioritisation → 12–24 Month Roadmap

Participants act as Department or Functional Heads to build a comprehensive AI transformation roadmap covering performance, productivity, capability, governance, investment, adoption, and measurable business outcomes.

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