Role-Based Programme
RB1038

AI for Department & Functional Heads

Strategic Decision-Making, Performance Management & Functional Transformation

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop practical AI capabilities for functional strategy, planning, performance management, and leadership decision-making.
  • Apply AI to analyse departmental data, identify operational issues, explore opportunities, and prepare evidence-based recommendations.
  • Use AI to improve management reviews, reporting, communication, meetings, documentation, and cross-functional coordination.
  • Identify and prioritise AI opportunities that can improve productivity, service quality, decision-making, and functional outcomes.
  • Apply responsible AI practices related to confidentiality, accuracy, bias, governance, approvals, and human accountability.

Tools covered

Generative AI AssistantsAI Search & ResearchDocument AnalysisData AnalysisExecutive SummarisationScenario AnalysisPresentation ToolsMeeting IntelligenceKnowledge AssistantsWorkflow Automation Concepts

Who should attend

  • Department Heads
  • Functional Heads
  • Functional Directors
  • Senior Functional Managers
  • Operations Heads
  • Finance Heads
  • Human Resources Heads
  • Sales Heads
  • Marketing Heads
  • Technology Heads
  • Customer Service Heads
  • Procurement Heads
  • Programme & Project Heads
  • Business Excellence Leaders
  • Transformation Leaders
  • Senior Management Team Members

Prerequisites & Participant Readiness

  • Experience in functional, departmental, or senior management responsibilities
  • Familiarity with departmental planning, KPIs, management reviews, and cross-functional coordination
  • Basic familiarity with Generative AI tools is recommended
  • Ability to interpret business reports and structured information
  • No programming knowledge required

TOC Modules

Concepts
  • Understanding Generative AI, multimodal AI, reasoning models, and AI assistants
  • Exploring AI applications across departmental planning, analysis, communication, and execution
  • Understanding how AI differs from search, analytics, automation, and business intelligence
  • Recognising hallucinations, incomplete context, uncertainty, and AI limitations
Practical activities
  • Mapping functional-leadership responsibilities to potential AI applications
  • Identifying high-value and low-value AI use cases
  • Comparing traditional and AI-assisted functional workflows

Scenarios

Applied scenario simulations are tailored based on the client's industry context.

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