Role-Based Programme
RB1013

Fireflies.ai for Quality Management

Capture Quality Issues, Actions & Continuous Improvement Insights

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Fireflies.ai to capture and organise quality-related meetings and discussions.
  • Convert quality-review conversations into structured issues, decisions, corrective actions, owners, deadlines, and follow-up activities.
  • Use AskFred, Smart Search, and Topic Trackers to identify recurring quality concerns, unresolved actions, and important discussion patterns.
  • Develop repeatable meeting-intelligence workflows for CAPA reviews, audit discussions, supplier-quality meetings, and management reviews.
  • Apply appropriate accuracy, confidentiality, traceability, and human validation when using AI-generated quality information.

Tools covered

Fireflies.aiAI NotetakerFireflies NotepadAI Meeting SummariesAskFredSmart SearchTopic TrackersTasksDaily DigestMeeting & Work-Management Integrations

Who should attend

  • Quality Managers
  • Quality Assurance Professionals
  • Quality Control Professionals
  • Quality Engineers
  • Continuous Improvement Professionals
  • Process Excellence Professionals
  • Supplier Quality Professionals
  • Internal Quality Auditors
  • CAPA Coordinators
  • Quality Systems Professionals
  • Quality Team Leads
  • Operational Excellence Professionals

Prerequisites & Participant Readiness

  • Basic understanding of quality-management processes
  • Familiarity with quality reviews, audits, corrective actions, or improvement meetings
  • Basic awareness of non-conformance, root cause, CAPA, and action tracking is helpful
  • Basic computer and internet proficiency
  • No AI or programming knowledge required
  • No previous Fireflies.ai experience required

TOC Modules

Concepts
  • Understanding Fireflies.ai as an AI meeting-intelligence and notetaking platform
  • Understanding the Capture → Transcribe → Summarise → Analyse → Act workflow
  • Identifying suitable quality meetings such as CAPA reviews, audits, defect reviews, and management reviews
  • Understanding transcripts, summaries, decisions, action items, and meeting intelligence
Practical activities
  • Exploring the Fireflies Notepad using a sample quality meeting
  • Reviewing an AI-generated transcript and meeting summary
  • Identifying quality issues, decisions, owners, and follow-up actions

Scenarios

Quality Issue & CAPA Review

Quality Issue → Review Meeting → Fireflies Capture → Root-Cause Discussion → Corrective Actions → Owners & Deadlines → Follow-Up

Participants use Fireflies.ai to capture a quality-review discussion and structure issues, decisions, corrective actions, owners, and follow-up requirements while maintaining the formal CAPA process.

Recurring Quality Issues to Management Review

Multiple Quality Meetings → AskFred / Topic Tracking → Recurring Issues → Open Actions → Escalations → Management Review Brief

Participants analyse meeting history to surface recurring quality concerns and unresolved actions, then convert the findings into a concise management-review briefing.

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