Role-Based Programme
RB0988

Poe for Product & Service Management

Research, Ideate & Build Smarter Product Workflows

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Poe for product discovery, service improvement, research, ideation, and documentation.
  • Apply structured prompting to analyse customer needs, generate product ideas, refine requirements, and support product decisions.
  • Compare outputs from different AI models to improve analysis, creativity, and decision quality.
  • Create reusable AI assistants for recurring product and service-management activities.
  • Apply appropriate validation, confidentiality, and human judgement when using AI-generated product insights.

Tools covered

PoeAI Assistants & ModelsPromptingPrompt BotsKnowledge BasesMulti-Model Workflows

Who should attend

  • Product Managers
  • Product Owners
  • Service Managers
  • Product Operations Professionals
  • Product Analysts
  • Business Analysts
  • Product Marketing Managers
  • Customer Experience Managers
  • Service Design Professionals
  • Product Strategy Professionals
  • Digital Product Managers
  • Product & Service Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of product or service management activities
  • Familiarity with customer needs, requirements, product planning, or service improvement
  • Basic computer and internet proficiency
  • No programming or technical AI knowledge required
  • No previous Poe experience required

TOC Modules

Concepts
  • Understanding Poe as a platform for working with different AI assistants and models
  • Identifying AI applications across product discovery, planning, analysis, and service improvement
  • Understanding strengths and limitations of AI-generated product information
  • Recognising where human product judgement remains essential
Practical activities
  • Exploring the Poe workspace and available AI assistants
  • Testing a common product-management task with an AI model
  • Comparing outputs for relevance, quality, and usability

Scenarios

Customer Feedback to Product Improvement

Customer Feedback → AI Analysis → Pain-Point Themes → Product Opportunities → Requirement Draft → Model Comparison → Prioritisation Input

Participants analyse customer feedback using Poe, identify recurring product needs, develop potential solutions, and create structured requirements for product-team evaluation.

Product Idea to Stakeholder-Ready Brief

Business Problem → Multi-Model Ideation → Solution Comparison → Feature Definition → Risks & Assumptions → Product Brief

Participants use multiple AI perspectives to explore a product or service opportunity and convert the selected direction into a structured stakeholder-ready product brief.

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