Role-Based Programme
RB0987

Poe for Product & Service Management

Explore, Analyse & Accelerate Product Decisions with AI

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Poe provides access to multiple AI models and specialised bots for product and service management activities.
  • Explore AI-assisted approaches for product research, customer-feedback analysis, requirements, documentation, and ideation.
  • Compare outputs from different AI models to improve product analysis and decision support.
  • Experience practical workflows for transforming product information and customer inputs into structured insights and actions.

Tools covered

PoeMultiple AI ModelsOfficial & Custom BotsPrompt BotsMultimodal AI Capabilities

Who should attend

  • Product Managers
  • Product Owners
  • Service Managers
  • Product Operations Professionals
  • Business Analysts
  • Product Analysts
  • Customer Experience Managers
  • Product Marketing Managers
  • Service Delivery Managers
  • Product & Service Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of product or service management activities
  • Familiarity with customer requirements, feedback, product documentation, or service improvement
  • Basic computer and internet proficiency
  • No AI or programming knowledge required
  • No previous Poe experience required

TOC Modules

Concepts
  • Understanding Poe as a platform for accessing multiple AI models and specialised bots
  • Understanding differences between general-purpose and task-specific AI assistants
  • Identifying product activities suitable for AI assistance
  • Understanding AI as decision support rather than a replacement for product judgement
Practical activities
  • Exploring different AI models and bots available within Poe
  • Testing a simple product-management task across selected models

Scenarios

Customer Feedback to Product Improvement

Customer Feedback → Poe Analysis → Recurring Themes → Pain Points → Feature Opportunities → Product Insight Summary

Participants use Poe to analyse customer feedback and convert recurring needs and problems into structured product-improvement opportunities.

Product Requirement to Decision Support

Business Need → Multi-Model Analysis → Requirements → Options & Risks → Comparison → Product Recommendation

Participants compare outputs from multiple AI models to develop and evaluate a product requirement before preparing a concise recommendation for stakeholder discussion.

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