Role-Based Programme
RB0984

Poe for Information Technology

Multi-Model AI for IT Support, Troubleshooting & Technical Workflows

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Poe for common IT support, operations, development, and technical-documentation activities.
  • Apply structured prompting to troubleshoot technical issues, analyse logs and error information, explain configurations, and generate technical guidance.
  • Compare outputs from different AI models to improve technical analysis and reduce dependence on a single response.
  • Create reusable Poe assistants for recurring IT-support and knowledge-management activities.
  • Apply appropriate validation, confidentiality, security, and human-review practices when using AI-generated technical information.

Tools covered

PoeAI Models & AssistantsPromptingPrompt BotsKnowledge BasesMulti-Model Comparison

Who should attend

  • IT Support Professionals
  • Service Desk Analysts
  • System Administrators
  • Application Support Professionals
  • IT Operations Professionals
  • Network Support Professionals
  • Software Developers
  • DevOps Professionals
  • Cloud Operations Professionals
  • Technical Support Engineers
  • IT Business Analysts
  • IT Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or support activities
  • Familiarity with common technical issues and troubleshooting processes
  • Basic computer and internet proficiency
  • Basic scripting or programming knowledge is helpful but not mandatory
  • No previous Poe experience required

TOC Modules

Concepts
  • Understanding Poe as a platform for accessing and working with different AI models and assistants
  • Identifying IT use cases across support, operations, development, documentation, and troubleshooting
  • Understanding strengths and limitations of AI-generated technical responses
  • Recognising situations where technical verification remains mandatory
Practical activities
  • Exploring available AI assistants for common IT tasks
  • Running a basic technical-support query using Poe
  • Comparing responses from different AI models

Scenarios

IT Incident to Resolution

User Issue → Error / Log Evidence → Poe Analysis → Multi-Model Comparison → Troubleshooting Steps → Technical Validation → Resolution Note

Participants use Poe to analyse an IT incident, compare potential diagnoses, validate recommended actions, and produce structured resolution documentation.

Technical Knowledge to IT Support Assistant

Approved SOPs / Knowledge Articles → Poe Prompt Bot → User Technical Query → Grounded Guidance → Human Validation → Support Action

Participants create a reusable IT-support assistant using approved technical knowledge to help teams retrieve consistent troubleshooting guidance and improve support productivity.

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