Role-Based Programme
RB0983

Poe for Information Technology

Explore, Troubleshoot & Work Smarter with Multiple AI Models

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Poe provides access to multiple AI models and specialised bots for common IT activities.
  • Explore AI-assisted approaches for troubleshooting, technical documentation, code explanation, system analysis, and knowledge support.
  • Compare responses from different AI models to improve technical investigation and decision support.
  • Experience practical workflows for converting technical problems and information into structured analysis, documentation, and actions.

Tools covered

PoeMultiple AI ModelsOfficial & Custom BotsPrompt BotsMultimodal AI Capabilities

Who should attend

  • IT Managers
  • IT Support Professionals
  • Application Support Professionals
  • System Administrators
  • Infrastructure Engineers
  • Network Professionals
  • Cloud Operations Professionals
  • IT Service Management Professionals
  • Technical Support Engineers
  • DevOps Professionals
  • Software Support Teams
  • Technology Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT operations or technical support activities
  • Familiarity with common technical issues, applications, or systems
  • Basic computer and internet proficiency
  • Basic scripting or programming awareness is helpful but not required
  • No previous Poe experience required

TOC Modules

Concepts
  • Understanding Poe as a platform for accessing multiple AI models and specialised bots
  • Understanding differences between general-purpose and technical AI assistants
  • Identifying IT activities suitable for AI-assisted support
  • Understanding AI as technical decision support rather than an authoritative system of record
Practical activities
  • Exploring selected AI models and bots within Poe
  • Testing a common IT-support question across multiple models

Scenarios

IT Incident Troubleshooting

Technical Issue → Poe Analysis → Multi-Model Comparison → Possible Causes → Validation Steps → Resolution Plan

Participants use Poe to analyse a technical incident, compare different AI recommendations, and create a structured troubleshooting plan before controlled implementation.

Technical Knowledge Creation

Support Notes → Poe → Structured Troubleshooting Steps → Knowledge Article → User / IT Support Reference

Participants convert unstructured technical notes into a reusable support document, improving technical documentation and knowledge accessibility.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.