Role-Based Programme
RB0977

NotebookLM for Product & Service Management

Research, Analyse & Build Source-Grounded Product Intelligence

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in using NotebookLM to organise and analyse product, service, customer, market, and internal knowledge.
  • Build source-grounded research workflows for product discovery, requirements analysis, competitive intelligence, and service improvement.
  • Synthesise multiple documents and information sources into structured insights, briefs, reports, and decision-support outputs.
  • Apply NotebookLM to customer feedback, product documentation, roadmap inputs, stakeholder communication, and knowledge management.
  • Build reusable product and service intelligence workflows with appropriate source validation and human review.

Tools covered

NotebookLM / Gemini NotebookSource-Grounded ChatWeb & File SourcesDeep ResearchAudio OverviewsVideo OverviewsMind MapsReportsInfographicsSlide DecksData Tables

Who should attend

  • Product Managers
  • Product Owners
  • Service Managers
  • Product Operations Professionals
  • Product Analysts
  • Business Analysts
  • Customer Experience Managers
  • Product Marketing Managers
  • User Research Professionals
  • Service Design Professionals
  • Product Strategy Professionals
  • Product & Service Management Leaders

Prerequisites & Participant Readiness

  • Basic understanding of product or service management activities
  • Familiarity with customer feedback, requirements, research, or product documentation
  • Basic experience working with reports, documents, spreadsheets, or web information
  • No programming or advanced AI knowledge required
  • No previous NotebookLM experience required

TOC Modules

Concepts
  • Understanding source-grounded AI and notebook-based research
  • Identifying applications across discovery, research, requirements, and product knowledge
Practical activities
  • Creating a notebook for a product or service initiative
  • Adding and organising relevant product information sources
  • Asking source-grounded questions and reviewing supporting citations

Scenarios

Customer Evidence to Product Improvement Recommendation

Customer Feedback → Product Documents → NotebookLM Analysis → Pain-Point Themes → Requirements → Evidence Review → Product Recommendation

Participants consolidate customer and product information to identify recurring problems, validate them against source evidence, and prepare a structured product-improvement recommendation.

Market Intelligence to Product Strategy Brief

Market Sources → Competitor Information → Research → Capability Comparison → Opportunities & Risks → Strategy Brief

Participants build a source-grounded competitive-intelligence workflow that converts market and competitor information into a concise product or service strategy brief for stakeholder review.

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