Role-Based Programme
RB0953

NotebookLM for Operations

Analyse Processes, Issues & Operational Knowledge with Source-Grounded AI

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using NotebookLM to organise and analyse operational documents, procedures, reports, and business information.
  • Apply source-grounded AI to review SOPs, process documentation, operational issues, incidents, and performance information.
  • Identify recurring problems, process gaps, dependencies, risks, and improvement opportunities across multiple sources.
  • Create structured operational summaries, action tables, management briefs, and process-review outputs.
  • Apply source validation, confidentiality, accuracy, and human judgement when using AI-generated operational insights.

Tools covered

NotebookLM / Gemini NotebookSource-Grounded ChatCitationsFile & Web SourcesDeep ResearchData TablesReportsMind Maps

Who should attend

  • Operations Managers
  • Business Operations Professionals
  • Operations Executives
  • Operations Analysts
  • Process Excellence Professionals
  • Service Operations Professionals
  • Service Delivery Managers
  • Process Coordinators
  • Continuous Improvement Professionals
  • Operations Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of operational processes and workflows
  • Familiarity with SOPs, reports, process documentation, or operational reviews
  • Basic experience working with business documents and information
  • No programming or advanced AI knowledge required
  • No previous NotebookLM experience required

TOC Modules

Concepts
  • Understanding source-grounded AI for operational analysis
  • Understanding notebooks, sources, citations, chat, and generated outputs
  • Identifying applications across process reviews, issue analysis, reporting, and operational planning
  • Understanding AI-generated insight versus validated operational information
Practical activities
  • Creating a notebook for an operational process
  • Adding SOPs, reports, and supporting documents
  • Asking operational questions and reviewing supporting citations

Scenarios

Operational Issue to Process Improvement

SOPs + Incident Records + Operational Reports → NotebookLM Analysis → Recurring Issues → Potential Causes → Process Gaps → Improvement Actions

Participants analyse operational documentation and issue records to identify recurring problems, potential causes, and evidence-based process-improvement opportunities.

Operations Review to Management Action

Operational Reports → Source-Grounded Analysis → Performance Trends → Risks & Bottlenecks → Priority Actions → Management Brief

Participants consolidate operational information into a structured management review highlighting important trends, bottlenecks, risks, ownership, and recommended actions.

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