Role-Based Programme
RB0945

NotebookLM for Information Technology

Analyse Technical Knowledge, Incidents & IT Documentation with Source-Grounded AI

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Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using NotebookLM to organise and analyse IT documentation, technical procedures, incident records, and system information.
  • Apply source-grounded AI to troubleshoot issues, review technical knowledge, compare procedures, and identify information gaps.
  • Use multiple sources to analyse incidents, recurring problems, technology risks, dependencies, and improvement opportunities.
  • Create structured technical summaries, troubleshooting guides, operational briefs, and IT knowledge outputs.
  • Apply source validation, confidentiality, technical verification, and human judgement when using AI-generated IT insights.

Tools covered

NotebookLM / Gemini NotebookSource-Grounded ChatCitationsFile & Web SourcesDeep ResearchReportsData TablesMind Maps

Who should attend

  • IT Managers
  • IT Operations Professionals
  • System Administrators
  • Application Support Professionals
  • Technical Support Engineers
  • Infrastructure Professionals
  • Service Desk Professionals
  • IT Analysts
  • Network & Systems Professionals
  • IT Service Management Professionals
  • Technology Operations Teams
  • Technical Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or technical-support activities
  • Familiarity with technical documentation, incidents, SOPs, or troubleshooting processes
  • Basic experience working with business and technical documents
  • No programming or advanced AI knowledge required
  • No previous NotebookLM experience required

TOC Modules

Concepts
  • Understanding NotebookLM as a source-grounded AI research and analysis environment
  • Understanding notebooks, sources, citations, chat, and generated outputs
  • Identifying use cases across IT operations, support, troubleshooting, and documentation
  • Understanding source-grounded technical answers versus general AI responses
Practical activities
  • Creating a notebook for a sample IT environment
  • Adding technical documents and asking source-grounded questions
  • Reviewing citations to verify technical responses

Scenarios

Recurring IT Incidents to Troubleshooting Knowledge

Incident Records + Runbooks + Technical Documentation → NotebookLM Analysis → Recurring Symptoms → Potential Causes → Validated Resolution → Knowledge Article

Participants analyse recurring IT incidents and technical documentation to identify common patterns and create a source-grounded troubleshooting guide for future support teams.

Technology Issue to Management Decision Brief

Technical Issue → Internal Documentation → Deep Research → Options & Risks → Evidence Comparison → Recommendation → IT Management Brief

Participants combine internal technical knowledge with external research to evaluate a technology issue and prepare a structured recommendation covering options, risks, dependencies, and next actions.

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