Role-Based Programme
RB0944

NotebookLM for Information Technology

Source-Grounded IT Knowledge, Troubleshooting & Technical Insight

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how NotebookLM can support IT knowledge retrieval, troubleshooting, documentation review, and technical analysis.
  • Explore source-grounded methods for working with SOPs, runbooks, architecture notes, incident records, and technical documentation.
  • Experience citation-based questioning to trace AI-generated technical answers back to approved source material.
  • Recognise how NotebookLM can improve IT support, incident review, documentation access, and knowledge sharing.
  • Apply appropriate confidentiality, source validation, security, and human technical judgement.

Tools covered

NotebookLMSource-Grounded ChatCitationsSource ManagementReportsData TablesMind MapsAudio Overviews

Who should attend

  • IT Support Professionals
  • Service Desk Analysts
  • System Administrators
  • Application Support Professionals
  • IT Operations Professionals
  • Network Support Professionals
  • Cloud Operations Professionals
  • Technical Support Engineers
  • DevOps Professionals
  • IT Business Analysts
  • IT Service Management Professionals
  • IT Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or technical-support activities
  • Familiarity with SOPs, runbooks, incident records, or technical documentation
  • Basic computer and internet proficiency
  • No programming or advanced AI knowledge required
  • No previous NotebookLM experience required

TOC Modules

Concepts
  • Understanding NotebookLM as a source-grounded research and knowledge environment
  • Understanding Sources → Questions → Evidence → Response workflows
  • Identifying use cases across IT support, operations, documentation, and troubleshooting
  • Understanding citations and source traceability
Practical activities
  • Creating an IT-focused notebook using sample technical documents
  • Asking technical questions and validating responses against citations

Scenarios

IT Incident to Troubleshooting Brief

Incident Notes → Logs / Technical Documentation → NotebookLM Analysis → Possible Causes → Supporting Evidence → Diagnostic Actions → Escalation Brief

Participants use NotebookLM to consolidate incident and technical information and create a source-grounded troubleshooting summary for faster investigation and escalation.

IT Knowledge Base to Support Guidance

SOPs → Runbooks → Configuration Guides → NotebookLM → User Query → Source-Grounded Guidance → Human Validation → Support Action

Participants organise approved IT documentation into a searchable knowledge workspace and use NotebookLM to retrieve consistent, traceable technical guidance.

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