Role-Based Programme
RB0890

Claude Code for Product & Service Management

Understand Code, Plan Features & Collaborate Better with Engineering

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Claude Code can support product and service teams working with software-development environments.
  • Explore codebase understanding, feature planning, technical-impact analysis, documentation, testing, and bug-investigation workflows.
  • Translate product requirements and user needs into clearer implementation questions and engineering-ready inputs.
  • Experience practical collaboration workflows between product, engineering, QA, and support teams.
  • Recognise appropriate human approval, security, validation, and governance requirements when using agentic coding tools.

Tools covered

Claude CodeCodebase AnalysisPlan ModeFile & Repository ContextGit WorkflowsTest GenerationBug AnalysisDocumentationMCP Awareness

Who should attend

  • Product Managers
  • Product Owners
  • Technical Product Managers
  • Service Managers
  • Digital Product Managers
  • Product Operations Professionals
  • Business Analysts
  • Product Analysts
  • Implementation Managers
  • Product & Engineering Coordinators

Prerequisites & Participant Readiness

  • Basic understanding of product or service management
  • Familiarity with user stories, product requirements, or software-delivery processes
  • Basic awareness of source code and software applications is helpful
  • No advanced programming knowledge required
  • No previous Claude Code experience required

TOC Modules

Concepts
  • Understanding Claude Code as an agentic coding tool that can read codebases, edit files, run commands, and work with development tools
  • Understanding the Product Need → Technical Plan → Build → Test → Review workflow
  • Identifying appropriate product-management use cases for Claude Code
  • Understanding the difference between AI-assisted engineering and product accountability
Practical activities
  • Exploring Claude Code using a sample software project
  • Asking Claude Code to explain the purpose and structure of an unfamiliar codebase
  • Mapping common product activities to Claude Code capabilities

Scenarios

Product Requirement to Engineering-Ready Plan

Customer Need → User Story → Claude Code Analysis → Affected Components → Implementation Plan → Dependencies & Risks → Engineering Review

Participants use Claude Code to understand how a proposed product feature interacts with an existing application and prepare a clearer, technically informed requirement for engineering discussion.

Product Defect to Validated Resolution

Customer-Reported Issue → Claude Code Investigation → Root-Cause Hypothesis → Proposed Fix → Tests → Product Acceptance Review → Release Input

Participants follow a product defect from reported behaviour through technical investigation and testing, using Claude Code to improve collaboration while keeping final engineering and product decisions human-led.

## Current Capability Reference

Claude Code currently operates across terminal, IDE, desktop, and web environments and can read a codebase, edit files, run commands, plan and implement features, trace bugs, generate tests, work with Git, and connect external development tools through MCP.

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