Role-Based Programme
RB0881

Claude Code for Information Technology

AI-Assisted Coding, Troubleshooting & IT Automation

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational capability in using Claude Code for development, application support, troubleshooting, scripting, and IT operations.
  • Configure project context and provide structured technical instructions for more accurate AI-assisted work.
  • Create, modify, explain, debug, test, and document code and configuration files using Claude Code.
  • Apply Claude Code to common IT workflows involving logs, incidents, Git repositories, automation scripts, and technical documentation.
  • Use permissions, validation, security practices, and human review when allowing AI to perform technical actions.

Tools covered

Claude CodeCLI WorkspaceCodebase ContextCLAUDE.mdFile EditingCommand ExecutionGit WorkflowsTestingMCP IntegrationPermissions & Tool Controls

Who should attend

  • IT Support Professionals
  • Application Support Engineers
  • System Administrators
  • Software Developers
  • DevOps Engineers
  • Cloud Engineers
  • Platform Engineers
  • Infrastructure Engineers
  • Site Reliability Engineers
  • Technical Support Engineers
  • IT Operations Professionals
  • IT Technical Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or software-development activities
  • Basic familiarity with command-line environments is helpful
  • Basic programming or scripting knowledge is beneficial
  • Familiarity with Git or source-code repositories is helpful
  • No previous Claude Code experience required

TOC Modules

Concepts
  • Understanding Claude Code as an agentic coding and technical-assistance environment
  • Understanding codebase awareness, file operations, command execution, and development workflows
  • Identifying use cases across development, support, DevOps, infrastructure, and IT operations
  • Understanding AI assistance versus human technical responsibility
Practical activities
  • Exploring Claude Code within a sample project
  • Asking questions about files, application structure, and technical dependencies
  • Completing a simple guided technical task

Scenarios

Application Incident to Resolution

Application Failure → Logs & Codebase → Claude Code Analysis → Root-Cause Hypothesis → Corrective Change → Testing → Validation → Incident Documentation

Participants investigate a simulated application issue, analyse supporting evidence, implement a controlled correction, validate the result, and document the resolution.

Repetitive IT Task to Automation

Manual IT Activity → Requirement → Claude Code → Script / Configuration → Testing → Human Approval → Reusable Automation

Participants convert a repetitive IT administration task into a controlled automation workflow, validating generated code and documenting its safe operational use.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.