Role-Based Programme
RB0880

Claude Code for Information Technology

Explore, Troubleshoot & Accelerate IT Engineering with AI

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Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Claude Code can support software development, application support, troubleshooting, and IT engineering activities.
  • Explore AI-assisted codebase analysis, code generation, debugging, testing, and technical documentation.
  • Experience practical workflows for investigating technical issues and implementing controlled changes.
  • Recognise appropriate security, validation, human-review, and change-control practices when using agentic AI.

Tools covered

Claude CodeCodebase ExplorationTerminal WorkflowsGit IntegrationCode GenerationDebugging AssistanceTestingTechnical Documentation

Who should attend

  • IT Managers
  • Application Support Professionals
  • Software Developers
  • System Administrators
  • DevOps Engineers
  • Platform Engineers
  • Cloud Engineers
  • Technical Support Engineers
  • Site Reliability Engineers
  • IT Operations Professionals
  • Solution Engineers
  • Technical Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or software-development activities
  • Basic familiarity with source code, scripts, or command-line concepts is helpful
  • Familiarity with Git is beneficial but not mandatory
  • No advanced programming expertise required
  • No previous Claude Code experience required

TOC Modules

Concepts
  • Understanding Claude Code as an agentic coding and technical-assistance environment
  • Identifying IT use cases across development, support, troubleshooting, and operations
  • Understanding codebase, repository, terminal, and project context
Practical activities
  • Exploring Claude Code using a sample application
  • Asking Claude Code to explain application structure and functionality
  • Testing a simple technical task

Scenarios

Application Issue to Technical Resolution

Application Issue → Claude Code Analysis → Codebase Investigation → Possible Cause → Corrective Change → Testing → Resolution

Participants use Claude Code to investigate a technical issue, understand the affected application context, review a proposed correction, and validate the solution.

Manual IT Task to Reusable Automation

Recurring IT Task → Requirement → Claude Code → Script / Automation → Review → Testing → Operational Documentation

Participants use Claude Code to create a simple automation for a repetitive IT activity, validate the generated implementation, and document it for controlled reuse.

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