Role-Based Programme
RB0822

Make.com for Administration & Facilities

Automate Requests, Vendors & Workplace Operations

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational capability to use Make.com for administration and facilities-management workflows.
  • Automate workplace requests, maintenance coordination, vendor activities, reminders, approvals, and status notifications.
  • Connect forms, email, spreadsheets, databases, calendars, and service applications into coordinated operational scenarios.
  • Apply AI-assisted workflows for request classification, document summarisation, and operational information processing.
  • Create reliable automations with routing, human review, exception handling, monitoring, and clear process ownership.

Tools covered

Make.comScenario BuilderTriggers & ActionsFormsWebhooksRouters & FiltersAPIsData TransformationMake AI AgentsError Handling & Execution Monitoring

Who should attend

  • Administration Managers
  • Facilities Managers
  • Workplace Managers
  • Office Administration Professionals
  • Facilities Coordinators
  • Workplace Operations Professionals
  • Maintenance Coordinators
  • Vendor Management Professionals
  • Corporate Services Professionals
  • Front Office & Administration Leads
  • Site Administration Professionals
  • Administration & Facilities Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of administration or facilities-management processes
  • Familiarity with workplace requests, vendors, maintenance, or office operations
  • Basic experience with spreadsheets, forms, email, or business applications
  • Basic awareness of workflow automation is helpful
  • No programming knowledge required
  • No previous Make.com experience required

TOC Modules

Concepts
  • Understanding scenarios, modules, triggers, actions, connections, and executions
  • Identifying repetitive administrative and facilities activities suitable for automation
  • Understanding scheduled, event-driven, and request-based automation
  • Separating automated processing from operational decision ownership
Practical activities
  • Exploring the Make Scenario Builder
  • Building a simple workplace-request scenario
  • Running and reviewing scenario execution

Scenarios

Facility Request to Service Closure

Employee Request → Make.com Intake → Validation → Category & Priority Routing → Facilities / Vendor Assignment → Status Tracking → Completion → Requester Notification

Participants automate a workplace-service process that improves request visibility, ownership, response coordination, and closure tracking.

Preventive Maintenance & Vendor Coordination

Maintenance Schedule → Automated Trigger → Vendor / Internal Task → Reminder → Service Completion → Verification → Facility Record Update → Management Summary

Participants build a recurring facilities workflow that coordinates preventive maintenance activities, vendor follow-ups, completion verification, and operational reporting.

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