Role-Based Programme
RB0821

Make.com for Administration & Facilities

Automate Requests, Approvals & Workplace Operations

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Make.com can automate repetitive administration and facilities-management activities.
  • Explore workflows for service requests, visitor coordination, maintenance, approvals, asset tracking, and workplace communication.
  • Connect forms, spreadsheets, email, collaboration tools, and facilities-related systems through visual automation.
  • Experience practical scenarios for routing requests, sending reminders, tracking status, and escalating exceptions.
  • Identify where human approval, security, and operational oversight should remain part of automated workflows.

Tools covered

Make Scenario BuilderTriggers & ActionsRoutersFiltersWebhooksSchedulingApp IntegrationsNotificationsHTTP Module

Who should attend

  • Administration Managers
  • Facilities Managers
  • Office Managers
  • Workplace Operations Professionals
  • Administrative Executives
  • Facilities Coordinators
  • Office Administration Professionals
  • Workplace Experience Professionals
  • Corporate Services Professionals
  • Facility Operations Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of administration or facilities processes
  • Familiarity with service requests, approvals, vendors, workplace tasks, or asset records
  • Basic knowledge of spreadsheets, email, and business applications
  • No programming knowledge required
  • No previous Make.com experience required

TOC Modules

Concepts
  • Understanding scenarios, modules, triggers, actions, and connections
  • Identifying repetitive workplace and administration tasks suitable for automation
  • Understanding event-driven versus scheduled workflows
  • Mapping Request → Action → Update → Completion processes
Practical activities
  • Exploring the Make Scenario Builder
  • Building a simple workplace request-to-notification scenario
  • Mapping a manual administrative process into automation steps

Scenarios

Facilities Request to Resolution

Employee Request → Make Workflow → Category & Priority → Facilities Owner → Status Update → Reminder / Escalation → Closure Notification

Participants automate a workplace-service request from submission through ownership, follow-up, and closure.

Preventive Maintenance Follow-Up

Scheduled Trigger → Maintenance Records → Due-Date Check → Task Assignment → Reminder → Escalation → Completion Update

Participants build a recurring facilities workflow that identifies due maintenance activities, notifies responsible owners, and escalates overdue tasks.

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