Role-Based Programme
RB0815

Make.com for Operations

Architect, Automate & Scale Enterprise Operational Workflows

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced expertise in architecting complex operational automation across multiple systems, teams, and business processes.
  • Integrate applications, APIs, databases, files, webhooks, and AI agents into scalable operational workflows.
  • Automate approvals, exception handling, SLA monitoring, reporting, reconciliation, and recurring operational controls.
  • Design reusable, resilient, and maintainable Make.com automation architectures for high-volume business operations.
  • Apply governance, security, monitoring, human approvals, and continuous optimisation to enterprise-scale operational automation.

Tools covered

Make Scenario BuilderWebhooksRoutersFiltersIteratorsAggregatorsData StoresHTTP ModuleAPIsSchedulingSubscenariosError HandlersMake AI AgentsMCP IntegrationsEnterprise Governance & Monitoring

Who should attend

  • Operations Managers
  • Senior Operations Professionals
  • Business Operations Managers
  • Operational Excellence Managers
  • Process Excellence Professionals
  • Business Process Analysts
  • Automation Leads
  • Shared Services Managers
  • Service Delivery Managers
  • Transformation Managers
  • Operations Analysts
  • Continuous Improvement Managers
  • Business Systems Professionals
  • Operations Technology Leads

Prerequisites & Participant Readiness

  • Strong understanding of operational processes and cross-functional workflows
  • Familiarity with process mapping, SLAs, approvals, exceptions, and operational KPIs
  • Working knowledge of spreadsheets, databases, or enterprise business applications
  • Basic understanding of APIs, webhooks, JSON, and data integration concepts
  • Familiarity with workflow automation is strongly recommended
  • Basic understanding of AI-assisted automation is beneficial
  • Completion of shorter Make.com programmes is not required

TOC Modules

Concepts
  • Understanding enterprise scenarios, modules, bundles, executions, and workflow architecture
  • Comparing event-driven, scheduled, batch, and hybrid operational automation patterns
  • Identifying automation boundaries, human decisions, and systems of record
Practical activities
  • Mapping a complex operational process into automation layers and decision points
  • Designing an end-to-end Make.com architecture for a multi-team operational workflow

Scenarios

Enterprise Operational Request to Controlled Fulfilment

Operational Request → Webhook / Business System → Validation → Data Enrichment → Business Rules → Multi-Level Approval → Cross-System Actions → SLA Monitoring → Exception Handling → Completion Reporting

Participants architect a production-style operational workflow that coordinates requests across multiple systems and teams while maintaining approvals, SLA controls, exception handling, and full process visibility.

Operational Control Tower & Exception Management

Scheduled / Real-Time Data → Multiple Systems → Make.com Processing → KPI & SLA Rules → AI-Assisted Exception Analysis → Priority Classification → Owner Escalation → Management Reporting → Continuous Improvement

Participants build an operational control workflow that consolidates information from multiple sources, detects exceptions, uses AI where appropriate to support analysis, and routes actionable issues to responsible teams.

## Current Capability Reference

Make.com supports advanced visual workflow orchestration using **Webhooks, Routers, Filters, Iterators, Aggregators, Data Stores, HTTP/API integrations, scheduling, error handlers, and reusable scenarios**, enabling complex multi-system operational automation.

Make also supports **AI Agents and MCP-connected tools** for workflows requiring flexible analysis or interaction with external systems. For enterprise operations, these capabilities should be combined with controlled permissions, human approvals, monitoring, and deterministic business rules for consequential actions.

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