Role-Based Programme
RB0805

Make.com for Information Technology

Integrated Automation, API Orchestration & AI-Assisted IT Operations

IMAGE REQUIRED
Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in designing Make.com automations for IT support, application operations, administration, monitoring, and technical integrations.
  • Build multi-system workflows using APIs, webhooks, conditional logic, data transformation, scheduling, and reusable automation patterns.
  • Automate service requests, incident coordination, system notifications, user-lifecycle activities, and DevOps-related workflows.
  • Apply Make AI Agents to technical triage, summarisation, classification, and controlled decision-support activities.
  • Implement error handling, security controls, approvals, monitoring, and human validation for reliable IT automation.

Tools covered

Make.com Scenario BuilderTriggers & ActionsRoutersFiltersWebhooksSchedulingIteratorsAggregatorsData StoresHTTP/API IntegrationMake AI AgentsMCP ConceptsError Handlers

Who should attend

  • IT Operations Professionals
  • Application Support Engineers
  • System Administrators
  • IT Support Engineers
  • DevOps Engineers
  • Cloud Engineers
  • Platform Engineers
  • Infrastructure Engineers
  • Integration Engineers
  • Site Reliability Engineers
  • Technical Support Engineers
  • IT Automation Professionals
  • IT Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or technical-support processes
  • Familiarity with incidents, service requests, monitoring, or administration activities
  • Basic understanding of APIs, JSON, or webhooks is helpful
  • Basic scripting knowledge is beneficial but not mandatory
  • Familiarity with common IT, collaboration, or ticketing platforms is recommended
  • No previous Make.com course attendance required

TOC Modules

Concepts
  • Understanding scenarios, modules, triggers, actions, connections, and scenario executions
  • Identifying automation opportunities across IT support, operations, DevOps, and administration
  • Understanding event-driven, scheduled, and on-demand technical workflows
Practical activities
  • Mapping a manual IT process into a Make.com scenario
  • Building and executing a multi-step technical automation

Scenarios

Monitoring Alert to Incident Resolution

Monitoring Alert → Make.com Webhook → Event Validation → System / API Enrichment → AI-Assisted Triage → Priority Routing → Technical Owner → Human Investigation → Resolution → Status Update

Participants create an integrated incident workflow that automatically gathers technical context, accelerates triage, assigns ownership, and coordinates follow-through without replacing technical root-cause validation.

IT Access Request to Controlled Fulfilment

Employee / Manager Request → Make.com → Request Validation → Access Classification → Manager / System Owner Approval → IT Action → Verification → Ticket Update → User Notification

Participants automate a common IT administration workflow while maintaining least privilege, approval controls, traceability, and human ownership of sensitive access decisions.

*Make currently supports visual workflow orchestration, webhook-triggered scenarios, API connectivity and next-generation AI Agents that can operate across connected applications with visible decision flows. ([Make Help Center][1])*

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