Role-Based Programme
RB0804

Make.com for Information Technology

Automate IT Operations, Integrations & Support Workflows

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational capability to use Make.com for IT operations, support, administration, and technical workflow automation.
  • Automate incident intake, service requests, alerts, routine checks, notifications, and repetitive IT activities.
  • Connect IT applications, APIs, cloud services, spreadsheets, databases, and communication tools.
  • Apply AI-assisted processing for ticket classification, technical summarisation, and support analysis.
  • Create reliable IT workflows with routing, approvals, exception handling, monitoring, and human review.

Tools covered

Make.comScenario BuilderTriggers & ActionsWebhooksAPIsHTTP RequestsRouters & FiltersData MappingAI-Assisted WorkflowsError Handling & Execution Monitoring

Who should attend

  • IT Managers
  • IT Operations Professionals
  • System Administrators
  • Application Support Professionals
  • Infrastructure Engineers
  • Cloud Engineers
  • DevOps Engineers
  • Technical Support Engineers
  • Platform Engineers
  • Site Reliability Engineers
  • IT Automation Professionals
  • Technology Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or support processes
  • Familiarity with incidents, service requests, alerts, or routine IT activities
  • Basic awareness of APIs, webhooks, or structured data is helpful
  • Basic experience with spreadsheets or business applications
  • No advanced programming knowledge required
  • No previous Make.com experience required

TOC Modules

Concepts
  • Understanding scenarios, modules, triggers, actions, connections, and executions
  • Identifying repetitive IT activities suitable for automation
  • Understanding scheduled, event-driven, and request-based workflows
  • Differentiating automation from technical decision ownership
Practical activities
  • Exploring the Make Scenario Builder
  • Building a simple IT automation scenario
  • Running and reviewing workflow execution

Scenarios

IT Incident to Support Action

Monitoring Alert / User Issue → Make.com Intake → Data Validation → Category & Severity Routing → Support Team → Technical Action → Status Update

Participants automate an IT incident workflow that improves triage, ownership, escalation, and visibility.

Routine IT Check to Automated Alert

Scheduled Trigger → System / API Check → Condition Evaluation → Exception Detection → IT Notification → Engineer Review → Follow-Up

Participants create a recurring system-check workflow that identifies predefined technical exceptions and routes them to the appropriate IT owner.

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