Role-Based Programme
RB0803

Make.com for Information Technology

Automate IT Support, Integrations & System Workflows

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Make.com can automate repetitive IT support, application, and operational activities.
  • Explore event-driven and scheduled workflows for system alerts, requests, notifications, and routine technical checks.
  • Connect applications and APIs using built-in integrations, webhooks, and HTTP requests.
  • Experience practical workflow logic for routing incidents, synchronising information, and handling technical exceptions.
  • Recognise security, credential, validation, and human-approval requirements within IT automation.

Tools covered

Make Scenario BuilderTriggers & ActionsWebhooksRoutersFiltersSchedulingHTTP v4App IntegrationsData MappingError Handling

Who should attend

  • IT Professionals
  • IT Operations Professionals
  • Application Support Engineers
  • Technical Support Engineers
  • System Administrators
  • DevOps Professionals
  • Cloud Engineers
  • Infrastructure Professionals
  • Service Desk Professionals
  • Integration Professionals
  • IT Analysts
  • Technical Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of IT systems, applications, or technical-support processes
  • Familiarity with business applications and basic system workflows
  • Basic awareness of APIs or JSON is helpful but not mandatory
  • No advanced programming knowledge required
  • No previous Make.com experience required

TOC Modules

Concepts
  • Understanding scenarios, modules, triggers, actions, connections, and executions
  • Understanding event-driven, scheduled, and on-demand IT workflows
  • Identifying repetitive IT activities suitable for automation
  • Understanding automation boundaries and human technical accountability
Practical activities
  • Exploring the Make Scenario Builder
  • Building a simple System Event → Action → Notification scenario
  • Mapping a manual IT process into automation steps

Scenarios

Application Alert to IT Response

Application Alert → Webhook → Data Validation → Severity Classification → Technical Owner → Notification → Status Tracking

Participants create an event-driven workflow that captures an application alert, applies predefined routing rules, and coordinates IT-team response without automatically making high-risk production changes.

Scheduled System Health Check

Scheduled Trigger → Application / API Check → Status Validation → Failure Detection → IT Alert → Human Investigation

Participants build a recurring workflow that checks a defined technical service, detects exceptions, and routes actionable information to the appropriate IT owner.

## Current Capability Reference

Make.com webhooks currently support instant event-driven execution as well as queued and scheduled processing, making them suitable for application and system-event integrations.

Make’s current **HTTP v4** app supports authenticated API requests, reusable request-body structures, built-in pagination, secure keychain storage for API keys and tokens, mutual TLS, and proxy support for more secure integrations.

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