Role-Based Programme
RB0755

Synthesia for Customer Service & Customer Success

Explore AI-Powered Customer Videos, Onboarding & Support Content

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Synthesia can transform customer-support knowledge, onboarding content, FAQs, and service communications into professional AI videos.
  • Explore AI avatars, scripts, screen recordings, voiceovers, and visual elements for customer-facing video creation.
  • Experience practical workflows for product walkthroughs, support explainers, onboarding, and customer-success communication.
  • Identify opportunities to localise customer content for multilingual audiences.
  • Recognise accuracy, brand, privacy, accessibility, and human-review requirements for AI-generated customer communication.

Tools covered

Synthesia AI Video GeneratorAI AvatarsAI VoicesAI Screen RecorderVideo Translation & LocalizationTemplatesInteractive Video Elements

Who should attend

  • Customer Service Managers
  • Customer Success Managers
  • Customer Support Professionals
  • Customer Experience Professionals
  • Customer Onboarding Specialists
  • Customer Education Professionals
  • Technical Support Professionals
  • Service Delivery Professionals
  • Customer Success Operations Professionals
  • Customer Service & Customer Success Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of customer service or customer-success processes
  • Familiarity with customer FAQs, onboarding, support documentation, or product guidance
  • Basic presentation and business-communication skills
  • No video-production experience required
  • No previous Synthesia experience required

TOC Modules

Concepts
  • Understanding AI-powered video creation and its role in customer communication
  • Exploring AI avatars, AI voices, templates, scenes, and video-generation workflows
  • Identifying use cases across customer onboarding, support, education, and service communication
Practical activities
  • Exploring the Synthesia video-creation environment and available content options
  • Mapping Customer Need → Video Format → Customer Outcome

Scenarios

Customer FAQ to Self-Service Support Video

Customer Question → Approved Knowledge Article → Synthesia Script → AI Avatar Video → Screen Demonstration → Accuracy Review → Published Support Content

Participants convert a frequently asked customer question into a concise visual support resource designed to improve clarity and reduce repetitive explanation while keeping the source information verified.

New Customer to Multilingual Onboarding Experience

Customer Onboarding Need → Core Instructions → Synthesia Video → Localization → Product / Brand Review → Customer Distribution → Future Content Update

Participants create a reusable onboarding video and localise it for different customer audiences while maintaining consistency, accuracy, and human review across versions.

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