Role-Based Programme
RB0522

Gemini for Google Workspace for Operations

Advanced AI Workflows for Planning, Execution, Analysis & Operational Excellence

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Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in using Gemini across Google Workspace for operational planning, coordination, analysis, reporting, and continuous improvement.
  • Synthesize information from emails, documents, spreadsheets, meetings, reports, and shared Drive sources to improve operational visibility.
  • Apply Gemini to process documentation, workload planning, issue analysis, KPI monitoring, vendor coordination, resource tracking, and management reporting.
  • Build cross-Workspace workflows that connect operational data, communication, meetings, actions, and decision support.
  • Establish responsible AI practices covering data quality, process controls, confidentiality, operational risk, approvals, and human accountability.

Tools covered

Gemini for Google WorkspaceGmailGoogle DriveGoogle DocsGoogle SheetsGoogle SlidesGoogle MeetGoogle ChatGoogle FormsGemini Side PanelWorkspace Intelligence

Who should attend

  • Operations Managers
  • Senior Operations Managers
  • Business Operations Professionals
  • Operations Excellence Professionals
  • Process Improvement Professionals
  • Service Operations Managers
  • Regional Operations Managers
  • Shared Services Professionals
  • Operations Analysts
  • Workforce Operations Professionals
  • Supply & Service Coordination Professionals
  • Operational Excellence Managers
  • Business Process Managers
  • Operations Transformation Professionals
  • Operations Team Leads

Prerequisites & Participant Readiness

  • Good understanding of operational processes and business workflows
  • Familiarity with KPIs, service levels, workloads, issues, and process documentation
  • Working knowledge of Google Workspace applications
  • Basic spreadsheet and reporting proficiency
  • Familiarity with process improvement concepts is helpful
  • Basic understanding of generative AI concepts
  • Access to an eligible Google Workspace environment with Gemini capabilities is recommended

TOC Modules

Concepts
  • Understanding Gemini across Gmail, Drive, Docs, Sheets, Slides, Meet, and Chat
  • Mapping AI assistance across operational planning, execution, monitoring, and improvement
  • Understanding contextual and cross-Workspace workflows
  • Differentiating AI-supported analysis from operational accountability
Practical activities
  • Exploring advanced operations-focused Gemini workflows
  • Creating reusable prompts for recurring operational activities
  • Mapping Operational Task → Workspace Context → Gemini → Business Action
  • Establishing validation points for AI-generated outputs

Scenarios

Operational Performance Exception to Improvement Plan

KPI & SLA Data → Google Sheets → Gemini Analysis → Performance Exception → Supporting Drive Documents → Root-Cause Investigation → Corrective Actions → Management Review

Participants analyze validated operational data, identify performance gaps, investigate potential causes, and create a structured improvement plan while maintaining human ownership of final root-cause and operational decisions.

Multi-Team Operations Review & Execution

Operational Reports + Email Updates + Service Requests → Gemini Synthesis → Priority Issues → Google Sheets Action Tracker → Review Meeting → Management Slides → Owners & Follow-Up

Participants consolidate information from multiple operational teams, identify critical issues and dependencies, prepare a structured operations review, and convert management decisions into accountable follow-through actions.

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