Role-Based Programme
RB0521

Gemini for Google Workspace for Operations

AI-Assisted Process Management, Operational Analysis & Workflow Coordination

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop practical proficiency in using Gemini across Google Workspace for operational planning, process coordination, reporting, issue management, and continuous improvement.
  • Use approved SOPs, reports, spreadsheets, emails, meeting information, and operational records to generate reliable summaries and action-oriented insights.
  • Create reusable workflows for service requests, process documentation, scheduling, exception management, KPI analysis, and management reporting.
  • Apply Gemini across Docs, Sheets, Gmail, Drive, Slides, Meet, Forms, and Calendar to improve operational productivity and cross-functional coordination.
  • Apply data validation, confidentiality, access controls, human review, and responsible AI across operational workflows.

Tools covered

Gemini for Google WorkspaceGemini in GmailGoogle DriveGoogle DocsGoogle SheetsGoogle SlidesGoogle MeetGoogle FormsGoogle CalendarSource-Grounded Search & SynthesisAI-Assisted WritingData AnalysisSummarization & Operational Reporting

Who should attend

  • Operations Managers
  • Business Operations Professionals
  • Operational Excellence Professionals
  • Process Excellence Professionals
  • Service Delivery Managers
  • Operations Analysts
  • Shared Services Professionals
  • Business Process Professionals
  • Continuous Improvement Professionals
  • Operations Transformation Professionals
  • Process Coordinators
  • Operations Team Leads

Prerequisites & Participant Readiness

  • Working knowledge of operational processes or service-delivery activities
  • Familiarity with SOPs, workflows, service requests, operational data, or performance reporting
  • Basic working knowledge of Google Workspace applications
  • Basic spreadsheet and business-documentation skills
  • No programming expertise required
  • No previous Gemini training required

TOC Modules

Concepts
  • Understanding Gemini across Gmail, Drive, Docs, Sheets, Slides, Meet, Forms, and Calendar
  • Mapping AI assistance to operational planning, coordination, reporting, and process support
  • Understanding structured prompting using Objective → Process Context → Data / Evidence → Constraints → Output
  • Differentiating AI assistance from accountable operational decision-making
Practical activities
  • Creating structured prompts for common operations activities
  • Comparing generic and process-specific Gemini outputs
  • Mapping operational workflows to relevant Workspace applications

Scenarios

Operational Performance Issue to Corrective Action

Validated Operational Data → Gemini-Assisted Analysis → KPI Variance → Issue Identification → Root-Cause Questions → Corrective Actions → Owners & Due Dates → Management Review → Follow-Up

Participants use Gemini across Google Workspace to transform operational performance data into a structured improvement workflow while preserving human validation of causes and corrective decisions.

Service Request to Coordinated Operational Resolution

Business Request → Structured Intake → Gemini-Assisted Summary → Priority & Routing → Cross-Functional Coordination → Status Tracking → Exception Escalation → Resolution Verification → Stakeholder Update

Participants create a coordinated service-delivery workflow that improves visibility and follow-through while keeping operational approvals, exceptions, and final resolution under accountable human ownership.

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