Role-Based Programme
RB0520

Gemini for Google Workspace for Operations

AI-Assisted Process Documentation, Analysis & Operational Coordination

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational capability to use Gemini across Google Workspace for operational documentation, reporting, coordination, and process improvement.
  • Convert operational notes, procedures, emails, and business information into structured SOPs, summaries, and action-oriented documents.
  • Use Gemini in Sheets to analyse operational data, identify patterns, exceptions, and areas requiring management attention.
  • Improve operational communication, meeting follow-up, issue tracking, and cross-functional coordination using AI-assisted workflows.
  • Apply factual validation, confidentiality, source accuracy, human judgement, and responsible AI practices to operational work.

Tools covered

Gemini for Google WorkspaceGemini in GmailGoogle DocsGoogle SheetsGoogle DriveGoogle MeetGemini Data Analysis & ChartsWorkspace Context

Who should attend

  • Operations Managers
  • Business Operations Professionals
  • Operations Executives
  • Process Managers
  • Service Operations Professionals
  • Operational Excellence Professionals
  • Process Improvement Professionals
  • Operations Analysts
  • Shared Services Professionals
  • Continuous Improvement Professionals
  • Delivery Operations Professionals
  • Operations Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of operational processes and workflows
  • Familiarity with SOPs, operational reports, KPIs, issues, and action tracking
  • Basic familiarity with Google Workspace applications
  • Basic spreadsheet and document skills
  • No AI or programming expertise required
  • No previous Gemini experience required

TOC Modules

Concepts
  • Understanding Gemini across Gmail, Docs, Sheets, Drive, and Meet
  • Mapping AI assistance across Document → Analyse → Coordinate → Review → Improve
  • Identifying operational activities suited to AI assistance
  • Distinguishing AI-generated suggestions from approved operational decisions
Practical activities
  • Exploring Gemini in selected Workspace applications
  • Mapping a sample operational process to relevant Gemini capabilities
  • Creating a basic AI-assisted operations workflow

Scenarios

Operational Issue to Corrective Action

Operational Emails + Process Data → Gemini Summary → Sheets Analysis → Issue Pattern → Root-Cause Questions → Action Plan → Owner Review → Corrective Action

Participants combine operational communication and performance data to identify a recurring issue and prepare a structured, human-validated improvement plan.

Weekly Operations Review to Management Action

KPI Data → Gemini Analysis → Variance Identification → Meet Discussion → AI Notes → Decisions & Actions → Gmail Follow-Up → Tracking

Participants transform operational performance information and meeting outcomes into a concise review workflow with clear decisions, owners, deadlines, and follow-up actions.

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