Role-Based Programme
RB0519

Gemini for Google Workspace for Operations

Explore AI-Assisted Process, Tracking & Operational Workflows

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how Gemini can support day-to-day operational planning, documentation, analysis, communication, and coordination.
  • Explore AI-assisted review of SOPs, operational documents, emails, and business information.
  • Use Gemini to organise operational data, identify trends, exceptions, priorities, and follow-up requirements.
  • Experience AI-assisted meeting summaries, status communication, task coordination, and repeatable workflow automation.
  • Recognise accuracy, confidentiality, source validation, human oversight, and responsible AI requirements in operational processes.

Tools covered

Gemini for Google WorkspaceGemini in Google DriveGoogle DocsGoogle SheetsGmailGoogle MeetGoogle ChatGoogle Workspace Studio

Who should attend

  • Operations Managers
  • Operations Executives
  • Business Operations Professionals
  • Operations Analysts
  • Process Managers
  • Service Operations Professionals
  • Operational Excellence Professionals
  • Process Improvement Professionals
  • Shared Services Professionals
  • Operations Coordinators
  • Business Process Professionals
  • Operations Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of business or operational processes
  • Familiarity with SOPs, operational requests, trackers, reports, or team coordination
  • Basic experience with Google Workspace applications is helpful
  • General awareness of generative AI is beneficial
  • No programming expertise required
  • No previous Gemini for Google Workspace experience required

TOC Modules

Concepts
  • Understanding Gemini across operational documentation, analysis, communication, and collaboration
  • Identifying opportunities across routine operations, process support, reporting, coordination, and follow-up
  • Understanding the difference between AI assistance, workflow automation, and operational decision-making
  • Recognising activities requiring process-owner or management judgement
Practical activities
  • Exploring representative operational tasks across Google Workspace
  • Mapping Operational Activity → Workspace Tool → Gemini Assistance → Business Outcome

Scenarios

Operational Request to Structured Resolution

Operational Request → Gemini Summary → SOP / Process Information → Priority & Owner → Operations Tracker → Follow-Up Communication → Status Review → Closure

Participants convert an unstructured operational request into a clear, trackable workflow while validating AI-generated information before operational action.

Weekly Operations Data to Management Action

Operations Tracker → Gemini in Sheets → Backlog / Ageing / Trend Analysis → Key Exceptions → Management Summary → Action Owners → Follow-Up

Participants use Gemini to turn routine operational data into a concise review of priorities and exceptions while keeping root-cause analysis and final management decisions under human ownership.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.