Role-Based Programme
RB0510

Gemini for Google Workspace for Information Technology

Advanced AI Workflows for IT Operations, Analysis & Technical Collaboration

IMAGE REQUIRED
Duration
32 Hours
Level
Advanced
Delivery
Instructor-Led
Format
Capability Development

Programme Objectives

  • Develop advanced proficiency in using Gemini across Google Workspace for IT operations, application support, infrastructure coordination, documentation, analysis, and technical communication.
  • Apply Gemini to incident analysis, troubleshooting support, change planning, service reporting, technical documentation, and operational follow-through.
  • Use Google Sheets with Gemini to analyze IT service data, incidents, assets, capacity, SLA performance, and operational trends.
  • Build cross-Workspace workflows that connect technical emails, documents, meetings, trackers, reports, and stakeholder communications.
  • Establish responsible AI practices for confidential technical information, credentials, security-sensitive content, production changes, data accuracy, and human technical approval.

Tools covered

Gemini for Google WorkspaceGmailGoogle DriveGoogle DocsGoogle SheetsGoogle SlidesGoogle MeetGoogle ChatGoogle FormsGemini Side PanelWorkspace Intelligence

Who should attend

  • IT Managers
  • IT Operations Managers
  • Application Support Professionals
  • Infrastructure Professionals
  • System Administrators
  • Network Operations Professionals
  • Cloud Operations Professionals
  • Service Desk Professionals
  • IT Service Management Professionals
  • Technical Support Engineers
  • IT Business Analysts
  • DevOps Professionals
  • Platform Operations Professionals
  • Solution & Technical Architects
  • IT Transformation Professionals

Prerequisites & Participant Readiness

  • Good understanding of IT systems and operational processes
  • Familiarity with incidents, service requests, changes, problems, assets, or technical documentation
  • Working knowledge of Google Workspace applications
  • Basic proficiency with Google Sheets
  • Familiarity with infrastructure, applications, APIs, or cloud concepts is helpful
  • Basic understanding of generative AI concepts
  • Access to an eligible Google Workspace environment with Gemini capabilities is recommended

TOC Modules

Concepts
  • Understanding Gemini across Gmail, Drive, Docs, Sheets, Slides, Meet, and Chat
  • Mapping AI assistance across IT operations, support, administration, and technical collaboration
  • Understanding contextual and cross-Workspace AI workflows
  • Differentiating AI-generated guidance from authorized technical action
Practical activities
  • Exploring advanced IT-focused Gemini workflows
  • Creating reusable prompts for IT activities
  • Mapping IT Activity → Workspace Context → Gemini → Technical Review
  • Establishing validation checkpoints for technical outputs

Scenarios

Critical IT Incident to Service Improvement

Incident Alerts & Emails → Gemini Synthesis → Technical Evidence → Incident Timeline → Troubleshooting Analysis → Google Meet Review → Corrective Actions → Knowledge Article → SLA Report

Participants consolidate incident information, organize troubleshooting evidence, support technical investigation, document validated resolution steps, and create follow-up actions without allowing AI to independently perform production changes.

Enterprise Change & Release Readiness

Change Requirement → Technical Documents → Impact & Dependency Analysis → Google Sheets Readiness Tracker → Implementation / Rollback Plan → Change Review Meeting → Approved Release → Post-Implementation Review

Participants prepare a controlled enterprise change using Gemini-assisted documentation, dependency analysis, reporting, meeting follow-through, and post-release review while maintaining formal technical approvals.

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