Role-Based Programme
RB0248

DeepSeek for Information Technology

Troubleshoot, Code & Build Intelligent Technical Workflows

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Duration
16 Hours
Level
Intermediate
Delivery
Instructor-Led
Format
Capability Training

Programme Objectives

  • Develop functional proficiency in applying DeepSeek across IT support, troubleshooting, scripting, software development, technical analysis, and documentation.
  • Apply structured prompting and Thinking Mode to investigate complex technical issues and produce logical, review-ready recommendations.
  • Use DeepSeek’s long-context capabilities to analyse codebases, logs, configurations, technical documentation, and large information sets.
  • Integrate DeepSeek through APIs, tool calls, and coding environments to build controlled AI-assisted IT workflows.
  • Apply security, privacy, source validation, testing, change control, and human approval before implementing AI-generated technical recommendations.

Tools covered

DeepSeekDeepSeek-V4 ProDeepSeek-V4 FlashThinking ModeNon-Thinking ModeDeepSeek APITool CallsLong-Context AnalysisFIM Code Completion & AI Coding Integrations

Who should attend

  • IT Support Engineers
  • Technical Support Engineers
  • System Administrators
  • Network Administrators
  • Infrastructure Engineers
  • Cloud Engineers
  • DevOps Engineers
  • Application Support Engineers
  • Software Developers
  • Software Engineers
  • Database Professionals
  • IT Operations Professionals
  • Solution Architects
  • Technical Leads
  • IT Managers

Prerequisites & Participant Readiness

  • Basic familiarity with IT systems, applications, infrastructure, or software-development activities
  • Understanding of troubleshooting, logs, technical documentation, or configuration concepts
  • Basic programming or scripting knowledge is recommended
  • Familiarity with command-line tools, APIs, or development environments is helpful
  • Basic understanding of Generative AI is beneficial but not mandatory
  • Completion of a shorter DeepSeek programme is not required

TOC Modules

Concepts
  • Understanding DeepSeek capabilities across reasoning, coding, technical analysis, and API-based workflows
  • Differentiating DeepSeek-V4 Pro and Flash usage according to task complexity and responsiveness requirements
  • Understanding Thinking and Non-Thinking modes for different technical workloads
  • Identifying suitable AI-assisted IT activities versus tasks requiring direct engineering control
Practical activities
  • Mapping common IT activities to suitable DeepSeek-assisted workflows

Scenarios

Production Incident Investigation & Resolution

Incident Ticket → Logs & Error Evidence → DeepSeek Thinking Mode → Diagnostic Hypotheses → Configuration / Code Analysis → Validation Tests → Root Cause → Remediation → Runbook Update

Participants use DeepSeek to investigate a complex technical incident, analyse available evidence, compare possible causes, validate proposed remediation, and convert the verified resolution into reusable operational documentation.

IT Automation & Agentic Workflow Development

Operational Requirement → Workflow Design → DeepSeek API → Tool Definition → Script / Function Development → Tool Call → Validation → Security Review → Controlled Deployment

Participants design an AI-assisted IT workflow that combines DeepSeek reasoning with approved external functions, applying validation, permission controls, testing, and human approval before deployment.

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