Role-Based Programme
RB0247

DeepSeek for Information Technology

Practical AI for Technical Research, Troubleshooting & Code Productivity

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using DeepSeek across practical Information Technology activities.
  • Apply structured prompting and reasoning techniques for troubleshooting, technical analysis, coding, scripting, testing, and documentation.
  • Use DeepSeek Web Search to investigate current technical issues, documentation, software versions, compatibility requirements, and technology options.
  • Apply DeepSeek to analyse approved code, logs, configuration information, error messages, screenshots, and other technical evidence.
  • Build repeatable AI-assisted IT workflows while maintaining security, confidentiality, technical validation, testing, and human engineering judgement.

Tools covered

DeepSeekGenerative AIPrompt EngineeringThinking ModeWeb SearchCode & Script AssistanceVision / Image AnalysisStructured Technical OutputsAPI & Tool-Calling Concepts

Who should attend

  • IT Support Professionals
  • Service Desk Engineers
  • Application Support Professionals
  • System Administrators
  • Network & Infrastructure Professionals
  • Software Developers
  • QA & Testing Professionals
  • DevOps Professionals
  • Cloud Operations Professionals
  • IT Operations Teams
  • Business Systems Analysts
  • Technical Consultants
  • IT Project Professionals
  • IT Team Leads & Managers

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts and workplace IT processes
  • Familiarity with applications, systems, infrastructure, support, development, or technical documentation
  • Basic scripting or programming awareness is helpful for selected exercises but not mandatory
  • Basic computer and internet proficiency
  • No advanced programming knowledge required
  • No previous DeepSeek experience required
  • Participants should use anonymised or organisation-approved technical information during exercises
  • Passwords, API keys, credentials, confidential source code, production secrets, and sensitive infrastructure information should not be shared unless specifically authorised

TOC Modules

Concepts
  • Understanding DeepSeek and Generative AI from an IT professional's perspective
  • Understanding conversational assistance, reasoning, web-connected research, coding support, and multimodal capabilities
  • Identifying suitable applications across support, development, infrastructure, testing, documentation, and research
  • Understanding hallucinations, outdated technical information, security risks, and verification requirements
Practical activities
  • Exploring DeepSeek through common technical questions and IT tasks
  • Comparing simple and structured prompts for the same technical requirement
  • Testing follow-up prompts to progressively improve technical responses
  • Identifying IT activities suitable for AI assistance versus specialist escalation

Scenarios

Technical Incident to Resolution & Knowledge Article

Incident → Error / Logs → DeepSeek Analysis → Thinking Mode → Web Search → Possible Causes → Diagnostic Tests → Technical Validation → Resolution → Knowledge Article

Participants investigate a realistic IT incident using internal technical evidence and current external information, evaluate alternative causes, validate the recommended approach, and convert the confirmed resolution into reusable documentation.

Requirement to Script, Test & Technical Review

Technical Requirement → Structured Prompt → DeepSeek Code Assistance → Script Draft → Code Review → Test Cases → Error Handling → Human Validation → Approved Utility

Participants use DeepSeek to develop a simple IT automation or administration script, review its logic, generate test scenarios, and improve the implementation before controlled technical use.

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