Role-Based Programme
RB0246

DeepSeek for Information Technology

AI Skills for Smarter Technical Work

IMAGE REQUIRED
Duration
4 Hours
Level
Awareness
Delivery
Instructor-Led
Format
Awareness Session

Programme Objectives

  • Understand how DeepSeek can support everyday IT activities across technical research, troubleshooting, coding, documentation, and problem solving.
  • Explore practical prompting techniques for incidents, configurations, scripts, logs, technical explanations, and solution comparison.
  • Apply DeepSeek's reasoning capabilities to break down technical problems and develop structured investigation approaches.
  • Experience how technical documents, code, logs, and online information can be converted into useful IT outputs.
  • Recognise cybersecurity, confidentiality, accuracy, compatibility, and human-validation requirements when using AI in IT environments.

Tools covered

DeepSeekPromptingReasoningWeb SearchFile & Document AnalysisCode AssistanceTechnical Problem Solving

Who should attend

  • IT Support Professionals
  • Service Desk Professionals
  • System Administrators
  • Network Administrators
  • Application Support Professionals
  • Software Developers
  • IT Operations Professionals
  • Cloud & Infrastructure Professionals
  • DevOps Professionals
  • Technical Support Engineers
  • QA & Testing Professionals
  • IT Analysts
  • IT Engineers
  • IT Managers & Team Leads

Prerequisites & Participant Readiness

  • Basic understanding of Information Technology concepts
  • Familiarity with systems, applications, infrastructure, or software-development activities is helpful
  • Basic computer and internet proficiency
  • No advanced programming or AI knowledge required
  • No previous DeepSeek experience required

TOC Modules

Concepts
  • Understanding DeepSeek and Generative AI from an IT perspective
  • Identifying applications across troubleshooting, coding, research, documentation, and technical analysis
  • Understanding reasoning-assisted problem solving for complex technical questions
  • Understanding AI assistance versus technical ownership and engineering judgement
Practical activities
  • Exploring DeepSeek through common IT support and engineering questions
  • Comparing a traditional technical task with a DeepSeek-assisted approach

Scenarios

IT Incident to Structured Resolution Plan

Incident → Environment Details → Logs / Error Information → DeepSeek Reasoning → Possible Causes → Diagnostic Tests → Resolution Plan → Documentation

Participants use DeepSeek to analyse a sample IT incident, structure possible causes, develop validation steps, and prepare a resolution plan before any production changes are implemented.

Technical Requirement to Script & Runbook

Technical Requirement → Environment → Prompt → Script Draft → Logic & Security Review → Refinement → Runbook

Participants use DeepSeek to transform a defined technical requirement into a basic script and supporting runbook while validating security, compatibility, and correctness before execution.

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