Role-Based Programme
RB0242

Kimi for Product & Service Management

Practical AI for Customer Research, Product Intelligence & Decision Support

IMAGE REQUIRED
Duration
8 Hours
Level
Basic
Delivery
Instructor-Led
Format
Workshop

Programme Objectives

  • Build foundational proficiency in using Kimi across practical Product and Service Management activities.
  • Apply structured prompting techniques for customer research, problem discovery, requirements analysis, prioritisation, and product planning.
  • Use Kimi Agentic Search to investigate markets, competitors, technologies, customer expectations, and emerging product trends using current traceable sources.
  • Analyse approved customer feedback, product documents, service reports, spreadsheets, presentations, images, and other business files.
  • Build reusable AI-assisted Product and Service Management workflows using Projects and Kimi Agent while maintaining evidence quality, confidentiality, customer relevance, and human decision ownership.

Tools covered

KimiGenerative AIPrompt EngineeringAgentic SearchFile & Multimodal AnalysisProjectsKimi AgentWeb Research & Information Synthesis

Who should attend

  • Product Managers
  • Product Owners
  • Service Managers
  • Service Owners
  • Product Analysts
  • Product Operations Professionals
  • Service Management Professionals
  • Business Analysts
  • Customer Experience Professionals
  • Digital Product Professionals
  • Product Strategy Professionals
  • Product Marketing Professionals
  • Implementation & Service Delivery Professionals
  • Product & Service Management Leaders

Prerequisites & Participant Readiness

  • Basic understanding of Product or Service Management activities
  • Familiarity with customer needs, product features, requirements, services, or performance information
  • Basic document and spreadsheet-handling knowledge is helpful
  • Basic computer and internet proficiency
  • No programming knowledge required
  • No previous Kimi experience required
  • Participants should use anonymised or organisation-approved customer, product, and service information during practical exercises
  • Product priorities, roadmap commitments, commercial decisions, and customer-impacting actions must remain subject to authorised human review

TOC Modules

Concepts
  • Understanding Kimi and Generative AI from a Product and Service Management perspective
  • Understanding conversational AI, Agentic Search, multimodal analysis, Projects, and agent-based workflows
  • Identifying suitable applications across discovery, research, requirements, planning, documentation, and performance analysis
  • Understanding hallucinations, outdated information, customer-data sensitivity, confidentiality, and verification requirements
Practical activities
  • Exploring Kimi through common product and service activities
  • Comparing simple and structured prompts for the same product requirement
  • Using follow-up questions to progressively refine product analysis
  • Identifying Product Management activities suitable for Kimi assistance

Scenarios

Customer Problem to Prioritised Product Requirement

Customer Feedback → Kimi File Analysis → Themes & Pain Points → Problem Statement → Market / Competitor Research → Requirements → Prioritisation → Product Review

Participants combine approved customer evidence with current external research to transform a customer problem into structured requirements and prioritisation inputs while retaining Product-team ownership of final decisions.

Market Intelligence to Product Opportunity

Business Question → Kimi Agentic Search → Market & Competitor Evidence → Capability Comparison → Customer Expectations → Opportunity Areas → Product Recommendation

Participants research a selected market using traceable current sources, compare competing solutions, and convert validated findings into product-opportunity recommendations for Product and Service Management review.

Related programmes

Continue with programmes from the same capability area.

Take the next step

Ready to make this programme work for your team?

Customise modules, duration and business scenarios for your team.

Instructor-ledVirtualHybrid

Designed around your roles, tools and real workflows.